Could Amazon Run Urgent Care?

Who might Amazon acquire next? Numerous media outlets have speculated on the e-commerce giant’s potential takeover targets. This had me wondering: What would Amazon do differently if they took over the Urgent Care industry?

Let’s Get Real About ‘Consumerizing’ Healthcare

There is a lot of conversation today about the rise of the consumer as a newly empowered stakeholder in the country’s healthcare system. I’m all for it. But before we further discuss the consumerization of healthcare, there are a few things we should be clear about.

The Value of Online Reviews in Healthcare

When patients began reviewing their providers online the way they review restaurants and hotels, many worried that unfiltered comments from the public would have an unhealthy effect on the delivery of medical care. After all, the delivery of care is not at all like the delivery of pizza. In the consumer world, the mantra that

When Communication Breakdown Hurts Patients and Providers

I have spent much of my career helping create new software for the healthcare industry. There are plenty of inefficiencies in healthcare delivery, and technology can help address these by enabling better communication between physicians and administrators.

With Patient Engagement, Start out on the Right Foot

Until recently, patients have faced significant challenges when engaging with their providers outside of in-person visits or hospital stays. Regular, daily dialogue between patient and provider was cumbersome and inconsistent for both parties.

White paper | Designing the Smarter Patient Experience

The smart patient experience is a holistic endeavor throughout a patient’s care journey, including post-discharge care that guides and educates patients after leaving the hospital.

Intentional Innovation: The Smarter Patient Experience

In February 2021, Mackenzie Health opened Cortellucci Vaughan Hospital in Ontario, the first smart hospital in Canada, to support the surge of COVID-19 patients in the province. It opened as a full-service community hospital on June 6, 2021.