Privacy Policy
1. Applicability
This Privacy Policy will explain how GetWellNetwork, Inc. (“Get Well”) uses the personal data collected from a consumer of our corporate website at www.getwellnetwork.com (“you”), including if you sign up to receive marketing communications from Get Well via the “Contact Us” or “Schedule a Demo” links. This Privacy Policy will therefore also address personal data collected by Get Well consumers in a business-to-business context, including the Get Well Connection Hub digital community for business-to-business users.
Please note that Get Well’s Product Privacy Policy for patient users of its software products is separately available within each of our products.
“Personal data” means individually identifiable information, excluding any publicly available information or de-identified or aggregate consumer information.
2. What personal data does Get Well collect?
Within the last twelve months and moving forward, Get Well may collect various types of personal data from the corporate website, as set forth below.
| Categories of Personal Data | Examples |
| Identifiers | Email address, phone number, first and last name, Internet Protocol (IP) address, or other similar identifiers |
| Professional or employment-related information | Role title, organization |
| Internet or other electronic network activity information | Information regarding your interaction with the website, log files, cookie data |
| Geolocation data | Internet Protocol (IP) address may provide related information such as geographic location |
3. How does Get Well collect personal data?
Most personal data collected by Get Well is provided to Get Well directly by you. Get Well may also collect personal data indirectly from you via tools such as Google Analytics, or via cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit a Get Well website, we may collect information from you automatically through cookies or similar technology.
Further details can be found in the Data Collection Policy, the Cookie Policy for getwellnetwork.com, and the Cookie Policy for the Get Well Connection Hub.
4. Why does Get Well collect personal data and how does Get Well use it?
We collect personal data via our corporate website, Connection Hub, and other business-to-business interactions for certain business purposes, including to:
- Better understand how users interact and engage with our websites
- Compile aggregate information on our user population to gather insights in making business and operational decisions
- Enhance the security of our networks and information systems
- Debug websites, support and address website issues
- Respond to your submitted comments and inquiries
- Send you marketing communications and updates (if you elect to receive them)
Get Well does not collect or disclose personal data for commercial purposes.
5. Does Get Well sell, share, or otherwise disclose personal data?
Get Well does not sell personal data or share personal data for the purposes of cross-contextual behavioral advertising.
During the last twelve months and moving forward, Get Well may disclose the categories of personal data listed above in Section 2 to its service provider and contractor vendors that fulfill or support a business purpose on behalf of Get Well pursuant to written agreements containing security and confidentiality obligations.
Get Well may use Google Analytics to better understand your interactions with the website, in which case Google may receive non-personally identifiable elements of personal data related to website engagement. You may turn off Google Analytics by using the Google Analytics Opt-out Browser Add-on provided by Google.
Get Well may otherwise disclose personal data when it is legally required to do so (for example, court orders, regulatory compliance, government agencies, or external auditors).
6. How does Get Well secure personal data?
The security of your personal data is important to us. We follow generally accepted industry standards to protect the personal data submitted to us, both during transmission and after it is received—for example, encryption is used for certain information using TLS (transport layer security). Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal data, we cannot guarantee its absolute security.
7. How long does Get Well secure personal data?
Get Well securely stores personal data collected from its corporate website for as long as it is necessary to achieve the purpose for which it was collected, used, or disclosed, in accordance with the Data Collection Policy.
8. Your personal data rights
At Get Well, it is our mission to ensure you are fully aware of all of your data protection rights. Pursuant to applicable state and federal law, you may be entitled to the following:
- The right to know/access – You have the right to request copies of your personal data from Get Well. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that Get Well correct any information you believe is inaccurate. You also have the right to request that Get Well complete information you believe is incomplete.
- The right to deletion – You have the right to request that Get Well erase your personal data, under certain conditions.
- The right to data portability – You have the right to request that Get Well transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to opt-out of the sale or sharing of personal data – You have the right to request that Get Well stop sharing your personal data, under certain conditions. Get Well does not sell or share personal data.
- The right to limit the use and disclosure of sensitive personal data – Get Well does not collect, use or disclose sensitive personal data through our website, Connection Hub, and other business-to-business interactions.
- The right to opt-out of automated decision-making technology – Get Well does not use automated decision-making technology.
- The right to non-discrimination – You have the right not to be discriminated against for attempting to exercise a data protection right.
9. How to exercise your personal data rights
If you would like to exercise a personal data right or if you would like to designate an agent or authorized representative to act on your behalf, you may contact our Privacy Officer using the below information. If you make a request, we have 45 days to respond to you, or up to 90 days if we provide you with notice of the extended period.
Email address: privacy@getwellnetwork
Toll free number: 877.633.8496
Local number: 240.482.3200
Mailing address:
GetWellNetwork, Inc
Attn: Office of the Privacy Officer
4th Floor
7700 Old Georgetown Rd
Bethesda, MD 20814
Please note that we may require additional information to verify that you are the person about whom we collected personal information or an authorized representative, which may include your name, email address, and phone number.
10. Minors
The Get Well website covered by this Privacy Policy is not designed for nor targeted at children. Get Well will not knowingly collect or maintain personal data from children 18 years of age or younger.
11. Privacy Policies of other websites
Get Well websites may contain links to other websites. Get Well is not responsible for the privacy practices or the content of other websites. Clients and visitors will need to check the policy statement of these other websites to understand their policies. Clients and visitors who access a linked site may be disclosing their private information. It is the responsibility of the user to keep such information private and confidential.
12. Changes to this Privacy Policy
Get Well keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on September 29, 2023.
13. How to contact Get Well
If you have any questions or complaints about Get Well’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact our Privacy Officer at:
Email address: privacy@getwellnetwork
Toll free number: 877.633.8496
Local number: 240.482.3200
Mailing address:
GetWellNetwork, Inc
Attn: Office of the Privacy Officer
4th Floor
7700 Old Georgetown Rd
Bethesda, MD 20814
If you have any questions or complaints about Get Well’s security practices, please do not hesitate to contact our Chief Information Security Officer at:
Email address: ciso@getwellnetwork.com
Toll free number: 877.633.8496
Local number: 240.482.3200
Mailing address:
GetWellNetwork, Inc
Attn: Office of the Chief Information Security Officer
4th Floor
7700 Old Georgetown Rd
Bethesda, MD 20814
Contact the Webmaster with any other questions about Get Well or our Solutions, platforms, etc:
Email: webmaster@getwellnetwork.com
Toll free number: 877.633.8496
Local number: 240.482.3200
Mailing address:
GetWellNetwork, Inc
Attn: Webmaster
4th Floor
7700 Old Georgetown Rd
Bethesda, MD 20814