Patient experience solutions for hospitals

Improving the in-patient hospital experience through consumer-grade technology in and outside of the hospital room

Illustration image of a woman checking on a young girl in a hospital bed

Boost hospital stay engagement

Digital technology like GetWell Inpatient engages patients during a hospitalization episode — in and out of the hospital room — by leveraging the design, capabilities, and engagement strategies of consumer-grade technology that people have grown accustomed to seeing outside of the healthcare setting. Empowering patients to manage aspects of their hospital stay through consumer-first digital technology means that the clinical team is able to engage in top-of-license care, allowing clinicians to dedicate more time providing care and less time on non-clinical tasks.

Mobile first approach

With 85% of patients already bringing their own smartphone or tablet to hospitals, hospitals can now provide the experience that patients expect to everyone who visits their facility — bolstering patient engagement and self-service and ultimately off-loading non-clinical tasks from clinical teams.

Get Well offers a mobile experience that enables hospitals to provide a consumer-grade experience by:

  • Bolstering patient engagement
  • Promoting patient self-service
  • Off-loading non-clinical tasks from clinical teams

Patients using Get Well’s mobile app:

  • Complete education content on their mobile devices at 2x+ the rate they do TVs 
  • Complete patient experience surveys at nearly 3x the rate on their mobile devices compared to TVs
Screenshot of the Get Well hospital stay software screen
Screenshot of the Get Well hospital care team checkin software screen

Improve the hospital stay for patients

Whether a person is in the hospital to deliver a baby, undergo surgery, or receive treatment for an illness, the time can be stressful, overwhelming, and confusing. But engaging patients in their care and providing them ways to take ownership of some aspects of their in-hospital stay can improve the patient experience. 

Via the in-room TV, hospital-provided bedside tablets, personal mobile phones and tablets, and SMS texting, Get Well improves the hospital stay for patients and the people who care for them. 

Feature highlights

  • Entertainment — Provides distraction and relaxation for patients
  • Whiteboard — Enables patients to view their schedules and care team wherever they are in the hospital
  • Service requests — Checks in with patients regarding their experience and allows them to send non-clinical requests directly to support staff
  • Meal ordering — Provides ready access to patients that limits clinician disruption; mimics popular food delivery apps widely used outside the hospital

Feature highlights

  • Entertainment — Provides distraction and relaxation for patients
  • Whiteboard — Enables patients to view their schedules and care team wherever they are in the hospital
  • Service requests — Checks in with patients regarding their experience and allows them to send non-clinical requests directly to support staff
  • Meal ordering — Provides ready access to patients that limits clinician disruption; mimics popular food delivery apps widely used outside the hospital
Screenshot of the Get Well hospital check in software screen

Who’s on my care team?

Screenshot of the Get Well care team software screen

How can I order food?

Screenshot of the Get Well meals software screen

Can I get help in my room?

Screenshot of the Get Well alert staff software screen

What can I watch in bed?

Screenshot of the Get Well movies software screen

Enable top-of-license care

GetWell Inpatient helps nurses accelerate and automate some of the critical day-to-day tasks that need to be completed so they can spend more time with patients who need care. Patient-centric care that relieves clinicians enables them to:

  • Spend time with patients in need: Non-clinical requests are important to the patient experience, but they can also take up a lot of the nurse’s time. GetWell Inpatient helps off-load those non-clinical and service requests by routing directly to groups like facilities or nutrition. 
  • Ensure clinical tasks don’t slip through the cracks: Understanding that there has been an increase of travel nurses and more inexperienced nurses entering hospitals, GetWell Inpatient can help automate and standardize critical clinical workflows, like essential safety education, medication teaching, and documentation.
  • Deliver a consistent patient experience: GetWell Inpatient helps nurses deliver consistent patient experience through streamlined clinical communications. 

Deliver a smart patient experience

For new hospitals or hospitals undergoing significant renovation with a plan to become a “smart hospital” or implement smart technology, Get Well provides a multi-modal suite of digital experiences and displays.

Get Well’s digital technology integrates with a variety of third-party vendors to support videoconferencing, meal ordering, environmental controls, and much more to provide a highly connected and differentiated hospital stay experience. 

We can guide you through the smart room experience. 

Recommended resources

Access our full Resource Library.

Valley Hospital engaged patients with GetWell Inpatient to improve HCAHPS

Valley Hospital improved HCAHPS with GetWell Inpatient

Learn how Valley Hospital used GetWell Inpatient to support the facility’s patient- and family-centered care culture and improve HCAHPS.

Behind the scenes of a video utilization initiative in inpatient units

Read how one VAMC partnered with Get Well to launch a video utilization initiative and reduce 30-day readmission rates.

Patient Engagement

Bring your own device: The evolution of patient engagement

Learn how a mobile-first strategy can improve hospital stay engagement, ensuring a consistent experience across a healthcare system.