Navigation & Retention

Earn long-term patient loyalty.

Keep patients engaged and navigate them to in-network services with personalized, proactive communication at scale.

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Keep patients engaged

Consistently deliver personalized messages at the right time to keep patients engaged throughout their healthcare journey.

Expand your share of care

Customizable follow up communications and Get Well Care Navigators ensure smooth transitions to a patient’s downstream care in your network.

Augment staff to scale outreach

Automated multi-channel communication, easy scheduling platform integration, and Get Well Care Navigators help you scale patient outreach without additional admin burden.

Personalized patient outreach and guidance through care transitions

  • Simplified patient experience to schedule follow up care
with Primary Care Physicians or Specialists
  • Coordination with Community Based Organizations (CBOs), based on identified SDOH needs
  • Real-time escalation to Care Navigators based on patient responses
  • Seamless ED and inpatient discharge support

Client Success Story

Get Well Navigation & Retention reduced our call volume because patients are getting the information they need through the platform. It has created efficiencies in the team’s work so that they’re able to reach more patients in the same amount of time. And the feedback from patients is that they love Get Well.

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Marisa Alack

Vice President, Louisiana-based Hospital