Engaging inactive patients through personalized outreach

Recognizing a need to reach a significant portion of its patient population that had become inactive, Adventist Health partnered with Get Well to design a digital-first patient outreach program.

2018 Year in Review

The digital health ecosystem continued to explode in 2018, with an influx of new investment dollars and hundreds of vendors offering wide-ranging solutions. We also saw heightened recognition by the Centers for Medicare and Medicaid (CMS) of digital health innovations as proven tools to support high quality, convenient care.

Three New Codes for Remote Patient Monitoring to Launch in January

On November 1st, CMS announced several new billing codes to incentivize the use of technology to engage with patients at home when it released the final Medicare Physician Fee Schedule for 2019. The rule includes additional amendments designed to accelerate the use of virtual check-ins and remote patient monitoring (RPM) in the market.

Is Automated Patient Outreach the Same as Engagement?

Hospitals and health systems are aware of the fact that poor communication following discharge is a problem that contributes to preventable complications and readmissions. And poor support after discharge not only impacts outcomes. It also decreases patient satisfaction.

Nurse talking with male patient

Why Post-Acute Care Management Matters Now More than Ever

Historically, hospitals and health systems have largely focused on the services they’re providing, with little control or insight into what happens with patients who are discharged to skilled nursing facilities, home health agencies and other post-acute care settings.                                   

The Rise of Reviews in Healthcare

Searching for a restaurant through a service like Yelp is a common practice, but what about searching for a doctor? More and more patients are turning towards social-based reviews before choosing a healthcare provider.