The smart patient experience

Your new best-in-class facility deserves best-in-class patient engagement technology

Smart hospital rooms: creating a consumer-centric experience

Digital technology has changed the way healthcare is delivered. Healthcare consumerism is tipping toward personalized, affordable, and tech-enabled healthcare access.

The patient experience has changed to one where organizations must compete for users by providing a top-notch user experience, alongside high-quality customer service. 

Building a new smart hospital or smart hospital room presents the opportunity to create market differentiation and grow market share. In planning for new construction, many organizations think about offering state-of-the-art clinical technology, but increasingly organizations are also thinking about the patient’s experience as a differentiator.

With the advent of patient-centric bring-your-own-device strategies, the patient engagement experience becomes accessible to more patients and facilities. In addition to making a difference at a health system level, this expanded availability improves health equity and democratizes access to patient engagement care for underserved populations. Equal access levels the playing field and ensures all patients can receive the same care solutions as any other patient in their situation — all it takes is a smart device in their pocket or a tablet in their hand.

The future is here — smart patient rooms to meet patient needs

What if we could create a smart hospital experience that is more comfortable and accommodating for patients and families? What if we created a smart patient room that:

  • Accommodates patient and family needs while also encouraging engagement
  • Incorporates patients and clinicians into the planning and design process
  • Integrates patient engagement and physician rounding
  • Leverages the latest technologies to motivate patients to be actively involved in their own care

Thanks to the rapid advancement and pervasive influence of future-focused technology, the smart patient room is already here. By harnessing digital connectivity, communication, and access to information in combination with human-centered design principles, hospitals can deliver a new level of comfort and convenience not typically associated with this setting.

Inside the Smart Patient Room

Empowering patients and families through choice, self service options and automated, smart interactions

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Offer patients the flexibility to control their environment from any device, including tablets, smartphones, smart TVs, and voice-controlled digital assistants



Screencast clinical information and trending data from the EMR and other systems to increase doctor and patient engagement during rounds

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Enable offsite specialists or remote family members to join the care plan discussion through video conferencing

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Patients control the lighting, room temperature, and programs or features displayed on the TV from a singular device



Deliver tailored care plans and health education content to the in-room TV or patient’s mobile devices through a personalized interface



Eliminate barriers to human connection through a modular room design that is more conducive to clinician-patient engagement