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Effective Rounding Contributes to a Culture of High Reliability

Effective Rounding Contributes to a Culture of High Reliability

A common theme is arising among hospitals nationally recognized for patient safety and quality: the need to achieve substantial improvement and reliability of processes to deliver high-quality health care for every patient, every time. Health care organizations across the country are focused on standardization of the care experience, implementation of quality and safety initiatives, and imp…

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Precision Engagement

Introducing Precision Engagement to Health Care

Introducing Precision Engagement to Health Care

At the age of 28, my life changed forever the minute I was told, “You have cancer.” After four cycles of chemotherapy to treat non-Hodgkin’s Lymphoma, I was one of the fortunate ones to go into remission. My clinical care was excellent, but like so many patients who face similar health challenges, I felt utterly helpless throughout my care experience. It was as if I was on the outside, and…

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Precision Engagement

Engaging and Empowering Our Nation’s Heroes

Engaging and Empowering Our Nation’s Heroes

Clinicians in VAMCs across the nation are using GetWellNetwork’s patient-centered platform to empower Veterans to participate in their health care journey, which ultimately, leads to better outcomes. Similar to non-government hospitals, VA Medical Centers (VAMCs) use post-discharge surveys to gauge Veterans’ satisfaction with their experience. The Veterans Health Administration selects a sa…

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Precision Engagement

The Nurse-Patient Communication Dilemma

The Nurse-Patient Communication Dilemma

Studies have shown a strong positive relationship between a care team members’ communication skills and a patient’s ability to provide feedback, follow through with medical recommendations, and self-manage a chronic condition. There is little doubt that a nurse’s ability to explain, listen and empathize has a profound effect on biological and functional health outcomes, not to mention patie…

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Precision Engagement

Could Amazon Run Urgent Care?

Could Amazon Run Urgent Care?

Who might Amazon acquire next? Numerous media outlets have speculated on the e-commerce giant’s potential takeover targets. This had me wondering: What would Amazon do differently if they took over the Urgent Care industry? Here are three primary principles of success from Amazon that you could easily adapt to your practice. Principle 1: Treat patients as customers The health care industry…

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Precision Engagement

Patient + Engagement = Satisfaction

Patient + Engagement = Satisfaction

Like any service experience, the way patients perceive their hospital stay depends on a wide variety of factors. As such, crafting a one-size-fits-all patient satisfaction strategy is no easy task. Entertainment isn’t enough. It’s just a fraction of what patient engagement entails. Satisfaction comes from restoring the feeling that a patient is in control of their life, and that they have …

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Precision Engagement
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