Deliver personalized patient activation at scale using AI-powered text and services

Why Docent Health

For many patients, today’s healthcare system offers a confusing, fragmented experience that is often frustrating to navigate at best, and detrimental to improving health outcomes at worst. But it doesn’t have to be that way. Docent Health offers the promise of personalized care for everyone.

Human and digital touch points

With Docent Health’s patient engagement solution, healthcare organizations can offer centralized, human, and digital touch points throughout a patient’s healthcare journey, providing a more empathetic and personalized care experience that takes health equities into account.

Seamless integration with current technology

Easily integrated into EMRs, apps, marketing CRMs, call centers, revenue cycle systems, and much more, Docent Health’s platform addresses the needs and challenges that today’s healthcare systems face — challenges that too often present barriers to providing the right care to the right patient at the right time. 

Capture and activate patient behavioral data

We capture behavioral, social, personal, and clinical data specific to your patients to get to know them as whole people and serve your patient community in a personalized, human-centered way. Using Docent Health’s platform, you can:

  • Coordinate personalized patient communication for your entire healthcare system
  • Engage patients through human and digital touchpoints for a seamless digital and physical experience
  • Proactively and intelligently create whole person profiles that enable personalized engagement
  • Automate texting and chat features that promote personalized communication
  • Drive patients to timely, personalized recommendations
  • Guide patients through personalized patient pathways to ensure actions are completed
  • Reduce health inequities by leveraging technology to facilitate access to health for vulnerable populations

Leveraging the power of artificial intelligence (AI)

Using conversational AI, Docent Health can manage single-person communications at scale, in a cost-effective manner. AI-driven SMS patient texting in healthcare can interpret, react, and learn from even the most complex interactions. By adding a conversational, more personalized, and empathetic element, AI systems can help ease the burden for staff caring for medically complicated patients who may be navigating transitional care programs and facing unique social determinants of health.

This leads to:

  • Better quality care
  • Reduced costs
  • Closed critical gaps in care
  • Increased personalization
  • Established trust between patients and healthcare organizations
  • Improved health equities for vulnerable populations
  • Scaled effective care teams

By relying on proven technology, providers and staff are freed to focus their time and efforts on the human element – at scale.

Docent Health

Whole Patient Profiles

Understand your patients as whole people and refine points of engagement.



Engage your patient communities through automated, integrated texting and live chat.


Personalized Recommendation Engine

Direct patients to timely resources that are personalized to their needs.


Digital Navigation Pathways

Monitor patients in real time to pinpoint opportunities for personalized outreach.