For many patients, today’s healthcare system offers a confusing, fragmented experience that is often frustrating to navigate at best, and detrimental to improving health outcomes at worst. But it doesn’t have to be that way. Docent Health offers the promise of personalized care for everyone.
With Docent Health’s patient engagement solution, healthcare organizations can offer centralized, human, and digital touch points throughout a patient’s healthcare journey, providing a more empathetic and personalized care experience that takes health equities into account.
Easily integrated into EMRs, apps, marketing CRMs, call centers, revenue cycle systems, and much more, Docent Health’s platform addresses the needs and challenges that today’s healthcare systems face — challenges that too often present barriers to providing the right care to the right patient at the right time.
We capture behavioral, social, personal, and clinical data specific to your patients to get to know them as whole people and serve your patient community in a personalized, human-centered way. Using Docent Health’s platform, you can:
Using conversational AI, Docent Health can manage single-person communications at scale, in a cost-effective manner. AI-driven SMS patient texting in healthcare can interpret, react, and learn from even the most complex interactions. By adding a conversational, more personalized, and empathetic element, AI systems can help ease the burden for staff caring for medically complicated patients who may be navigating transitional care programs and facing unique social determinants of health.
This leads to:
By relying on proven technology, providers and staff are freed to focus their time and efforts on the human element – at scale.
Understand your patients as whole people and refine points of engagement.
Engage your patient communities through automated, integrated texting and live chat.
Direct patients to timely resources that are personalized to their needs.
Monitor patients in real time to pinpoint opportunities for personalized outreach.