Lifebridge Health

LifeBridge Health Achieves 43% Reduction in Orthopedic readmissions and 169% boost in Google Star Ratings with Get Well Guided Care

The Results



reduction in Orthopedic readmissions rates



lower 30 day revisit rate for patients engaged post ED discharge 



improvement in Google Star Ratings at LifeBridge NW ED Department


service lines supported with automated digital care


of patients “extremely likely” to recommend LifeBridge MD for chronic care

Since we selected Get Well in 2011, they have been an incredible partner and critical to the evolution of LifeBridge’s digital patient engagement solutions across the LifeBridge Health System. We are pleased with the progress we’ve made and the benefits it has brought to our patient community.

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  • Automate generic post-discharge check-ins to 
augment staff
  • Reduce/eliminate need for time-consuming follow-up 
phone calls
  • Replicate successful clinical outcomes of Get Well across many service lines

The Solution

  • Implement personalized, timely mobile outreach to  patients to optimize post-discharge clinical outcomes
  • Customize outreach based on patient’s care plan and supply them with info on diagnosis, discharge instructions, prescription fulfillment options, and follow-up appointments
  • Enable care teams to be able to reach more patients and focus on the right patient at the right time 
  • Automatically escalate patients who might have complications and be at risk for readmission 
  • Collect patient reported outcomes measures and patient satisfaction data 
  • Boost awareness of Guided Care through partner marketing with Get Well