Product Privacy Policy

1. Applicability

This Privacy Policy will explain how GetWellNetwork, Inc. (“Get Well”) uses the personal data collected from a consumer of Get Well’s Inpatient, Rounds+, Loop, and Navigate software products (“you”). It is important to note that Get Well generally does not make its software products available directly to consumers, but rather Get Well’s software products are made available to specific consumers on behalf of a given consumer’s healthcare provider(s).

Please also note that Get Well’s Privacy Policy for visitors of its corporate website, the Get Well Connection Hub client user community, and other business-to-business interactions is separately available here.

“Personal data” means individually identifiable information, excluding any publicly available information, de-identified or aggregate consumer information, and Protected Health Information (PHI).

2. What personal data does Get Well collect?

Within the last twelve months and moving forward, Get Well may collect various types of personal data, as set forth below.

Categories of Personal DataExamples
IdentifiersEmail and/or post address, phone number, first and last name, Internet Protocol (IP) address, or other similar identifiers
Categories of personal information described under the California Customer Records statute (Cal. Civ. Code § 1798.80(e))Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information
Internet or other electronic network activity informationInformation regarding your interaction with Get Well products and websites, log files, cookie data
Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))Education records directly related to a student maintained by an educational institution or party acting on its behalf
Geolocation data Internet Protocol (IP) address may provide related information such as geographic location

3. How does Get Well collect personal data?

Most personal data collected by Get Well is provided to Get Well directly by you and/or your healthcare provider. Get Well may also collect personal data indirectly from you via tools such as Google Analytics, or via Get Well-managed first party cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you use a Get Well software product, we may collect information from you automatically through first-party cookies or similar technology.

4. Why does Get Well collect personal data and how does Get Well use it?

We collect personal data for certain business purposes, including to:

  1. Service our healthcare provider clients
  2. Better understand how users interact and engage with our products and services
  3. Compile aggregate information on our user population to gather insights in making business and operational decisions
  4. Enhance the security of our networks and information systems
  5. Debug websites and products, support and address product issues
  6. Respond to your submitted comments and inquiries

Get Well does not collect or disclose personal data for commercial purposes.

5. Does Get Well sell, share, or otherwise disclose personal data?

Get Well does not sell personal data or share personal data for the purposes of cross-contextual behavioral advertising.

During the last twelve months and moving forward, Get Well may disclose the categories and elements of personal data listed above in Section 2 to its service provider and contractor vendors that fulfill or support a business purpose on behalf of Get Well pursuant to written agreements containing security and confidentiality obligations.

Get Well may use Google Analytics to better understand your interactions with the software products, in which case Google may receive non-personally identifiable elements of personal data related to software engagement. You may turn off Google Analytics by using the Google Analytics Opt-out Browser Add-on provided by Google.

Get Well may otherwise disclose personal data when it is legally required to do so (for example, court orders, regulatory compliance, government agencies, or external auditors).

6. How does Get Well secure personal data?

The security of your personal data is important to us. We follow generally accepted industry standards to protect the personal data submitted to us, both during transmission and after it is received—for example, encryption is used for certain information using TLS (transport layer security) or alternative encryption methodology depending on the sensitivity of information.

7. How long does Get Well store personal data?

Get Well securely stores personal data collected from its software product users for as long as it is necessary to achieve the purpose for which it was collected, used, or disclosed, or as long as may be required by relevant law.

8. Your personal data rights

At Get Well, it is our mission to ensure you are fully aware of all of your data protection rights. Pursuant to applicable state and federal law, you may be entitled to the following:

  1. The right to know/access – You have the right to request copies of your personal data from Get Well. We may charge you a small fee for this service.
  2. The right to rectification – You have the right to request that Get Well correct any information you believe is inaccurate. You also have the right to request that Get Well complete information you believe is incomplete.
  3. The right to deletion – You have the right to request that Get Well erase your personal data, under certain conditions.
  4. The right to data portability – You have the right to request that Get Well transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  5. The right to opt-out of the sale or sharing of personal data – You have the right to request that Get Well stop sharing your personal data, under certain conditions. Get Well does not sell or share personal data.  
  6. The right to limit the use and disclosure of sensitive personal data -You have the right to limit the use and disclosure of sensitive personal information, under certain conditions. Get Well does not collect, use or disclose sensitive personal data.
  7. The right to opt-out of automated decision-making technology – Get Well does not use automated decision-making technology. 
  8. The right to non-discrimination – You have the right not to be discriminated against for attempting to exercise a data protection right. 

9. How to exercise your personal data rights

If you would like to exercise a personal data right or if you would like to designate an agent or authorized representative to act on your behalf, you may contact our Privacy Officer using the below information. If you make a request, we have 45 days to respond to you, or up to 90 days if we provide you with notice of the extended period. 

Email address: privacy@getwellnetwork

Toll free number: 877.633.8496

Local number: 240.482.3200

Mailing address:


GetWellNetwork, Inc
Attn: Office of the Privacy Officer
4th Floor
7700 Old Georgetown Rd
Bethesda, MD 20814

Please note that we may require additional information to verify that you are the person about whom we collected personal information or an authorized representative, which may include your name, email address, and phone number.

10. Minors

In acting on behalf of and in service to its healthcare provider clients, Get Well may collect personal data from minors under the age of 18 years old with the consent of a parent or legal guardian.

11. Privacy Policies of other websites

Get Well websites may contain links to other websites. Get Well is not responsible for the privacy practices or the content of other websites. Clients and visitors will need to check the policy statement of these other websites to understand their policies. Clients and visitors who access a linked site may be disclosing their private information. It is the responsibility of the user to keep such information private and confidential.

12. Changes to this Privacy Policy

Get Well keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on September 29, 2023.

13. How to contact Get Well

If you have any questions or complaints about Get Well’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact our Privacy Officer at:

Email address: privacy@getwellnetwork

Toll free number: 877.633.8496

Local number: 240.482.3200

Mailing address:


GetWellNetwork, Inc
Attn: Office of the Privacy Officer
4th Floor
7700 Old Georgetown Rd
Bethesda, MD 20814

If you have any questions or complaints about Get Well’s security practices, please do not hesitate to contact our Chief Information Security Officer at:

Email address: ciso@getwellnetwork.com

Toll free number: 877.633.8496

Local number: 240.482.3200

Mailing address:


GetWellNetwork, Inc
Attn: Office of the Chief Information Security Officer
4th Floor
7700 Old Georgetown Rd
Bethesda, MD 20814

Contact the Webmaster with any other questions about Get Well or our Solutions, platforms, etc:

Email: webmaster@getwellnetwork.com

Toll free number: 877.633.8496

Local number: 240.482.3200

Mailing address:


GetWellNetwork, Inc
Attn: Webmaster
4th Floor
7700 Old Georgetown Rd
Bethesda, MD 20814

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