Written By: Karl Morneau, Principal, Government Client Success
Get Well is deeply committed to serving our nation’s veterans, demonstrated by our strong partnership with the Department of Veterans Affairs, Veterans Health Administration (VHA). In collaboration with 61 VHA healthcare facilities nationwide, we’ve significantly enhanced Veteran satisfaction, streamlined workflows, and improved clinical outcomes through the integration of Get Well’s patient engagement technologies. Delving into the success factors behind this positive sentiment, Get Well focused on key patient engagement initiatives:
- Enhanced Security and Compliance: Achieving FedRAMP Moderate designation, reinforcing our commitment to data security and privacy.
- Cloud-Based Innovation: Successfully deploying our first GovCloud client (VISN4), paving the way for scalable and secure solutions.
- Seamless EHR Integration: Implementing a bi-directional interface with the VHA Electronic Health Record (VISTA/CPRS), enabling personalized patient education and reducing clinician burden.
- Real-Time Feedback and Service Recovery: Enabling immediate collection of Veteran feedback, facilitating prompt issue resolution by directing concerns to appropriate service lines.
- Proactive Clinical Workflows: Providing access to over 300 automated clinical workflows, engaging patients pre- and post-procedure to reduce surgery cancellations and unplanned readmissions.
With over 8 million Veteran engagements to date, Get Well continues to deliver measurable value to Veterans and care teams. Our Inpatient solutions are specifically designed to improve Veteran satisfaction (SHEP), enhance quality and safety (SAIL), and optimize workflow efficiency through digital tool integration.
Impactful Outcomes in 2024
The impact of Get Well’s solutions across the Veteran Integrated Service Networks (VISN) is evident in the following 2024 outcomes, which significantly enhanced the Veteran care journey:
Veteran Satisfaction (SHEP) Improvements:
- 13% increase in “Willingness to Recommend” at a North Carolina VA Medical Center.
- 20% increase in “Quiet at Night” at a North Carolina VA Medical Center.
- 24% increase in “Responsiveness of Hospital Staff” at a National Capitol VA Medical Center.
Quality and Safety (SAIL) Improvements:
- 44% reduction in Hospital Acquired Infections at a New Jersey VA.
- 33% reduction in Falls at a West Coast VA.
- 20% reduction in Congestive Heart Failure readmissions at a California VA.
Workflow Efficiency (SHEP & SAIL) Improvements:
- 21% increase in Care Transitions at a Florida VA.
- 25% reduction in Observed Minus Expected Length of Stay at a National Capitol VA.
- 34% increase in satisfaction with “Quiet at Night” at a Florida VA.
Looking Ahead
In 2025 and beyond, Get Well and our VHA partners are poised for continued innovation. By leveraging our FedRAMP authority and transitioning partners to our cloud-based authorized solution, we anticipate unlocking the full potential of digital cross-continuum care.
To learn more about Get Well and our solutions for federal customers, including Get Well Anywhere – Federal (GWA-F), please visit our website and schedule a demo today.
