Case Study: Southeast VA Medical Center improves Veteran discharge education, saving 3,700+ nursing hours
How one VAMC improved Veteran discharge education without adding more burden to nurses.
About the Southeast VA Medical Center
- Location: Southeast
- 1hospital
- 155 total beds
- Implemented 2020
- Opportunity: Implement a standardized digital education platform with two key components: the Medication Teaching Pathway and the Discharge Readiness Pathway.
Get Well Solution:
- GetWell Stay
In 2025, one Southeast VA Medical Center collaborated with Get Well to face the common challenge of providing consistent, high-quality discharge information to Veterans. Growing feedback demanding clearer explanations, combined with time constraints on nursing staff, necessitated change. By adopting Get Well’s standardized digital education solution, the medical center resolved these issues, creating a more supportive and empowering experience for Veterans.
Goals
- Increase efficiency for nursing staff
- Enhance Veteran understanding and empowerment
- Reduce medication errors and preventable hospital readmissions
The Solution
- Automated Assignment: Education pathways were automatically assigned upon admission, ensuring no Veteran missed out and learning began early.
- Accessible Content: Digital, digestible content covered all discharge information (medications, side effects, plan), allowing Veterans and family members multiple reviews.
- Real-Time Dashboards: Staff used real-time dashboards for visibility into patient progress, directing support to Veterans who hadn’t completed their education.
- Streamlined Documentation: The system automatically tracked education completion, integrating with staff workflows and significantly reducing manual nursing documentation time.
The Results
84%
Discharge Readiness Pathway Completion
77%
Medication Sheets viewed and acknowledged
22,571
Health and safety videos assigned
3,777
Nursing hours saved through standardized digital education (avg. 5 minutes per video)
