New England health system breaks SDOH screening and navigation records using Get Well Health Equity

Man uses phone

30 Day Results

2X

More than doubling their all-time record for number of patients screened in 30 days

5K+

resources shared with patients

2K+

patients screened in languages other than English

12%

of patients received interventions from Get Well navigators

Goals

  • Increase volume of patients screened
  • Reduce burden on staff to conduct screenings
    and resource referrals
  • Document social needs into the EHR
  • Improve patient trust and satisfaction

The Solution

  • Leverage a mobile-first screening tool, to reduce staff burden and reach more patients than traditional portal or paper forms
  • Augment staff with Get Well Navigators to share community resources with patients and follow-up with them
  • Implement a cloud-based, integrated platform solution to ensure data is automatically written back to the EHR in real-time
  • Demonstrate ongoing care and build patient trust by sharing resources that are helpful for people when they need it 

Hi Maria (Get Well navigator), I was just notified I have an apartment July 1st. The rats ate most of my furniture…do you know of any resources that can help me with possibly a bed and furniture? I appreciate all of your help! I don’t have anyone assisting me, just you and you have been amazing!

-New England Health System Patient