Midwestern health system boosts revenue $1.9M in 8 months using Get Well 360
A Midwestern health system has partnered with Get Well to enhance patient engagement across its five hospitals, urgent care network, EDs, and primary and specialty care services, aiming to close care gaps, grow market share, and boost brand loyalty.
About this Midwest health system
- Location: Ohio
- 5 hospitals
- 125 clinics
- 5800+ employees
- 3K+
- 344K+ ED visits per year
Get Well 360 Modules used:
- Activation & Growth
- Navigation & Retention
The Results
$1.9M
in realized patient revenue attributed to Get Well in 8 months
18%
of people converted on the desired action
142%
of targeted revenue achieved
Goals
- Reduce readmission rates among high-risk populations
- Grow patient volume for their physician practices
- Improve and retain patient loyalty
- Increase utilization of preventive care services
The Solution
- Leverage mobile-first outreach to activate patients to seek preventive care, like wellness visits and mammograms within network
- Screen vulnerable populations for social needs and close care gaps with automated resource referrals and follow-ups from live Get Well Navigators
- Provide high-tech, high-touch care navigation to at-risk patients, eliminating barrier to scheduling follow-up appointments
- Provide a more streamlined care experience for patients, demonstrating ongoing care and strengthening patient loyalty
Patient Stories
“I had a [mammogram] scheduled quite a while ago and had to cancel for some reason and I honestly just forgot to reschedule it. Thanks for the reminder.”
—
Midwest Health System Patient
“Thank you so much for reminding me. I had no idea it’s been since 2020.”
—
Midwest Health System Patient
“Hey Maria, thanks for the text. I would have completely forgotten about discharge orders. I’m on it today.”
—
Midwest Health System Patient
