California Health System uses Get Well to drive pharmacy revenue and reach 3X more patients in the ED

The Results


Patient reach increase


Increase in patient text engagement


Increase in script order volume


  • Improve management of ED volume
  • Bring an excellent patient experience to the ED
  • Increase appropriate follow-up care utilization
  • Improve utilization of on-site pharmacy

The Solution

  • Implement seamless patient experience between waiting rooms, inpatient, and discharge
  • Use mobile-first outreach to engage more patients beyond the patient portal
  • Offer a personalized experience for setting expectations in ED visits, including assessments, care team information, entertainment, and intake progression
  • Provide a service to fill prescriptions on-site before discharge, improving medication adherence and boosting pharmacy revenue