Adventist Health

Adventist Health realizes $100M in patient revenue with Get Well

The Results


in realized patient revenue attributed to Get Well in 20 months


Adventist Health patients served


personalized Get Well Navigator interactions


digital consumer touchpoints


  • Automate generic post-discharge check-ins to 
augment staff
  • Reduce/eliminate need for time-consuming follow-up 
phone calls
  • Replicate successful clinical outcomes of Get Well across many service lines
  • Better serve more patients without over extending staff

The Solution

  • Implement personalized, timely mobile outreach to  patients to optimize post-discharge clinical outcomes
  • Customize outreach based on patient’s care plan and supply them with info on diagnosis, discharge instructions, prescription fulfillment options, and follow-up appointments
  • Enable care teams to be able to reach more patients and focus on the right patient at the right time 
  • Automatically escalate patients who might have complications and be at risk for readmission 
  • Collect patient reported outcomes measures and patient satisfaction data 
  • Improve clinical outcomes by standardizing a digital-first approach to patient education, information and safety resources