Adventist Health realizes $120M in patient revenue with Get Well
Adventist Health is a faith-based, nonprofit integrated health system serving more than 90 communities on the West Coast and Hawaii. Get Well has proudly served Adventist Health since 2021 and is currently live across the Adventist Health system.
About Adventist Health
- Location: Roseville, CA
- 400 sites of care, including 26 acute care facilities
- 37,000
- 2.1M+ clinic visits per year
- 1.5M+ outpatient visits per year
- Get Well client since: 2021
Get Well Modules used:
- Point of Care Engagement
- Guided Care
- Activation & Growth
- Navigation & Retention
The Results
$120M
in realized patient revenue attributed to Get Well in 29 months (avg. aprox. $50M/ year)
1.5M
Adventist Health patients served
431K
personalized Get Well Navigator interactions
20.2M
digital consumer touchpoints
Goals
- Automate generic post-discharge check-ins to augment staff
- Reduce/eliminate need for time-consuming follow-up phone calls
- Replicate successful clinical outcomes of Get Well across many service lines
- Better serve more patients without over extending staff
The Solution
- Implement personalized, timely mobile outreach to patients to optimize post-discharge clinical outcomes
- Customize outreach based on patient’s care plan and supply them with info on diagnosis, discharge instructions, prescription fulfillment options, and follow-up appointments
- Enable care teams to be able to reach more patients and focus on the right patient at the right time
- Automatically escalate patients who might have complications and be at risk for readmission
- Collect patient reported outcomes measures and patient satisfaction data
- Improve clinical outcomes by standardizing a digital-first approach to patient education, information and safety resources
