Improving the Medicaid Beneficiary Experience: A Blueprint for Success

36% of Medicaid beneficiaries said they either “sometimes, rarely, or never” understand communications from their health plan. Understanding the barriers that this population faces is critical to improving Medicaid beneficiary experience. This white paper will cover: The perceptions that Medicaid beneficiaries have towards their healthcare providers and health plan. How barriers like Limited English Proficiency

White paper | Today’s health equity goal: Shifting from headlines to impact

The topic of health equity has been in the spotlight for years within the public health realm, but only since the COVID-19 pandemic hit the country has the topic of health equity become so prominent in mainstream news. Although health inequities persist, digital health technology can help level the playing field.

White paper | How CIOs can lead strategic patient engagement

The role of the CIO is shifting quickly in healthcare. From increasing consumer demands for convenience to the advent of new digital technologies, the skill sets the CIO brings to the table have never been more critical.

White paper | Embracing the healthcare consumer: A new era of patient engagement

A new era of patient engagement Every industry — from airlines to hotels to banks and more — is working to meet today’s evolving consumer expectations. Healthcare is no exception. Patients are seeking greater control over their own care, asking for expanded transparency and driving the decision-making process. Yet many healthcare organizations aren’t prepared to

White paper | Designing the Smarter Patient Experience

The smart patient experience is a holistic endeavor throughout a patient’s care journey, including post-discharge care that guides and educates patients after leaving the hospital.