Get Well InPatient + Zoom

Get Well has been connecting patients to providers and family through their hospital room television for over 7 years. GetWell Inpatient + Zoom is our preferred solution for an all in one video conferencing platform.

zoom video visit

Marketplace App

“Get Well Video Conference App”

Empower hospital patients to include friends and family in the care process by utilizing video conferencing capabilities through their television.

Get Well is a global digital health company with more than 20 years of experience improving patient engagement. Through partnerships with some of the most progressive hospitals and health systems in the world, Get Well uses digital technology to improve the healthcare experience for patients, their families, and clinicians. Get Well is leading the movement towards a more collaborative and participatory patient and family experience. As a patient receiving care in a hospital, individuals are not always able to visit with the people they love and care about. The care process is enriched by the participation of a patient’s loved ones. Being able to see them and talk to them while the patient is treated or is recovering in the hospital provides incalculable benefits to a patient’s well-being. In the spirit of one of Get Well’s core tenets of leading patients toward a more participatory and family experience, Get Well’s Zoom video conferencing capability connects the patient to friends and family through Zoom solutions deployed directly into the hospital room by clicking and entering a phone number or email address. Patients can now add family members and friends into the care process by including them in important conversations with their care team. Patients in isolation as well as younger patients with siblings that are not able to visit the hospital can now communicate with their loved ones face to face through Zoom and Get Well’s shared technology. Bringing together the powerful tools Zoom and Get Well offer, patients are given effective mechanisms to enrich their hospital stay experience; family and friends are provided channels into supporting their loved one during a trying time, and hospital staff are given additional tools to enhance the healing care their patients need.

Application Type

This integration app is an Account_Level app, a zoom admin account will authorize this app and this authorization will let the app create a meeting on behalf of the Zoom Room, and Zoom Room can also perform join call and end call operations using Zoom OAuth protected apis.

The potential user of this app is the patient in a hospital room using Get Well’s Inpatient application on a TV equipped with a Zoom Room hardware. Get Well’s InPatient app will perform zoom api operations on behalf of the patient via a connected Zoom Room. The patient is not actually a Zoom account user, they are using the Get Well + Zoom Room feature to communicate with their friends and family through Zoom Room while they are in the hospital.

API Usage

Get Well’s Inpatient application is using Zoom meeting and room apis to complete the end-to-end video conferencing flow.

Create a meeting:{id}/meetings Scope: /meeting:write:admin

Join/End a meeting:{id}/events Scope: /room:write:admin

Device Status:{id}/devices Scope: /room:read:admin


Adding the App:

Via Marketplace, Add button on your app listing page. Users select Add and are immediately prompted to Authorize, and then to proceed to the GetWell Inpatient application’s redirect URL.

Using the App

  1. App is designed and developed for an enterprise customer under Get Well contract to use InPatient application with zoom room offering.
  2. A patient in a hospital using Get Well’s InPatient application on a TV equipped with a zoom room.
  3. Invite friends and family from the video visit page feature in Get Well’s Inpatient application.
  4. Enter email address and send invites to a friend and family member.
  5. Once an invite is accepted by friends or family, the patient will receive a notification on the TV screen.
  6. Accept or reject the notification.
  7. On acceptance, a new zoom meeting will be created for a connected/configured zoom room and zoom room will join the meeting on behalf of the patient.
  8. On rejection, notification will be closed in the application.

Removing the App

  1. Login to your Zoom Account and navigate to the Zoom App Marketplace.
  2. Click Manage >> Added Apps or search for the “Get Well Zoom Connect” app.
  3. Click the Get Well App for Zoom app.
  4. Click Remove.

Application Testing and Test Plan

Get Well Inpatient application is not publicly available, it’s designed for enterprise customers (hospitals) under contact with Get Well to use InPatient application. Get Well’s InPatient application is designed to run on a TV with a managed framework, and TV has been registered as a Patient room device in order to perform InPatient operations. Zoom room has been integrated as a video conferencing option with the application and can only be accessed by a registered/admitted patient in the hospital.

Application testing has been performed within Get Well infrastructure on registered TV devices. A zoom room hardware is required in the patient’s room connected to the Patient’s TV in the room. InPatient app can create, join and end a meeting on behalf of the patient using the Zoom Room feature.

Privacy Policy and Data Retention

Most personal data collected by Get Well is provided to Get Well directly by you and/or your healthcare provider. Get Well may also collect personal data indirectly from you via tools such as Google Analytics, or via Get Well-managed first party cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you use a Get Well software product, we may collect information from you automatically through first-party cookies or similar technology.

We collect personal data for certain business purposes, including to: 

  1. Service our healthcare provider clients
  2. Better understand how users interact and engage with our products and services
  3. Compile aggregate information on our user population to gather insights in making business and operational decisions
  4. Enhance the security of our networks and information systems
  5. Debug websites and products, support and address product issues
  6. Respond to your submitted comments and inquiries

Get Well does not collect or disclose personal data for commercial purposes. 

The security of your personal data is important to us. We follow generally accepted industry standards to protect the personal data submitted to us, both during transmission and after it is received—for example, encryption is used for certain information using TLS (transport layer security) or alternative encryption methodology depending on the sensitivity of information. 

Get Well securely stores personal data collected from its software product users for as long as it is necessary to achieve the purpose for which it was collected, used, or disclosed, or as long as may be required by relevant law.

Data Protection Rights

  • At Get Well, it is our mission to ensure you are fully aware of all of your data protection rights. Pursuant to applicable state and federal law, users may be entitled to the following:
  • The right to access – You have the right to request copies of your personal data from Get Well. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that Get Well correct any information you believe is inaccurate. You also have the right to request that Get Well complete information you believe is incomplete.
  • The right to erasure – You have the right to request that Get Well erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Get Well restrict the processing of your personal data, under certain conditions.


GetWell Zoom Technical Support is available for all GetWell Zoom users. Technical Support is intended to provide users with help in solving common issues and answering questions about GetWell Zoom features.

The GetWell support staff monitors support from 24 hours a day, 365 days per year, and will do their best to respond within 4 hours.

Note: GetWell Technical Support is not intended for clinical care related questions and submissions will not be reviewed by your doctor’s office or medical professionals. If your issue is urgent or you require medical attention, please contact your physician directly or call 911.