Outcomes
When patients are empowered everyone succeeds

Patient Satisfaction

Patient satisfaction, often measured by HCAHPS performance, reflect the patient's hospital experience impacting their loyalty and the financial performance of the hospital. GetWellNetwork addresses patient satisfaction during the patient’s stay by enhancing communication and workflow – allowing for rapid response time and immediate service recovery.

 

10.6% increase in HCAHPS top box scores for Medication Teaching

In an effort to improve patient satisfaction with medication teaching, Chandler Regional Medical Center implemented the Medication Teaching Pathway. This GetWellNetwork product feature educates patients about their medications by inviting them to view video education and utilize the medications database.  By consistently communicating with patients about their medications through these educational tools, Chandler Regional Medical Center has increased HCAHPS top box scores for Medication Teaching by 10.6 percent.

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26.4% increase in Staff Responsiveness

 

Using GetWellNetwork service request tools that enable patients to communicate directly with the appropriate person(s), Fresno Heart & Surgical Hospital has significantly increased patient satisfaction with staff responsiveness. Specifically, by integrating staff notifications for patient follow-up, Fresno has created a culture whereby patients feel as though they receive help from staff in a timely fashion. HCAHPS top box scores for staff responsiveness have increased by 26.4 percent.
 

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20.4% increase in HCAHPS top box scores for Pain Well Controlled

Winchester Medical Center designed a patient-centered pain management workflow aimed at increasing patient satisfaction with pain management and improving nursing efficiency. In addition to being recognized by the Joint Commission, this integrated workflow continues to raise patient satisfaction with pain management (20.4 percent increase in HCAHPS scores to date) and increase efficiency through staff notifications and the automated assessment and documentation of the patient’s pain level.

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6.3% increase in HCAHPS top box scores for Medication Teaching

In an effort to improve patient satisfaction with medication teaching, Clovis Community Medical Center implemented the Medication Teaching Pathway. This GetWellNetwork product feature educates patients about their medications by inviting them to view video education and utilize the medications database.  By consistently communicating with patients about their medications through these educational tools, Clovis Community Medical Center has increased HCAHPS top box scores for Medication Teaching by 6.3 percent

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14.8% increase in HCAHPS top box scores for Environment of Care – Quiet at Night

Leveraging GetWellNetwork to facilitate feedback from patients about their care experience, Inova Fair Oaks Hospital (IFO) has significantly improved patient satisfaction with the environment of care, specifically in the area of ”quiet at night.” By surveying patients through GetWellNetwork and notifying staff of patient satisfaction issues, IFO is able to provide real-time service recovery.  As a result, HCAHPS top box scores in this category have increased by 14.8 percent.

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75.7% increase in top box scores for Pain Well Controlled

Using GetWellNetwork service tools that enable patients to provide feedback on their satisfaction with the hospital experience, St. John's Children’s Hospital has significantly increased patient satisfaction with pain control. By surveying patients and caregivers through GetWellNetwork, St. John's is able to provide immediate service recovery when patients’ pain levels are not being managed effectively. Since employing this feature and the supportive processes, top box scores in this category have increased by 75.7 percent.

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9.5% increase in Staff Responsiveness

 

Using GetWellNetwork service request tools that enable patients to communicate directly with the appropriate person(s), Florida Hospital Celebration Health has significantly increased patient satisfaction with staff responsiveness. Specifically, by integrating staff notifications for patient follow-up, Florida Hospital Celebration Health has created a culture whereby patients feel as though they receive help from staff in a timely fashion. HCAHPS top box scores for staff responsiveness have increased by 9.5 percent.
 

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12.7% increase in HCAHPS top box scores for Environment of Care

Leveraging GetWellNetwork to facilitate feedback from patients about their care experience, DMC Huron Valley-Sinai Hospital has significantly improved patient satisfaction with the environment of care. By surveying patients through GetWellNetwork and notifying staff of patient satisfaction issues, DMC Huron Valley-Sinai Hospital is able to provide real-time service recovery. As a result, HCAHPS top box scores in this category have increased by 12.7 percent.

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5.6% increase in HCAHPS top box scores for Nurse Communication

Leveraging GetWellNetwork to facilitate feedback from patients about their care experience, Fresno Heart and Surgical Hospital has significantly improved nurse communication. By surveying patients through GetWellNetwork and notifying staff of patient satisfaction issues, Fresno Heart and Surgical Hospital is able to provide real-time service recovery. As a result, HCAHPS top box scores in this category have increased by 5.6 percent.

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4.7% increase in HCAHPS top box scores for Nurse Communication

Leveraging GetWellNetwork to facilitate feedback from patients about their care experience, St. Joseph's Hospital and Medical Center has significantly improved nurse communication. By surveying patients through GetWellNetwork and notifying staff of patient satisfaction issues, St. Joseph's Hospital and Medical Center is able to provide real-time service recovery. As a result, HCAHPS top box scores in this category have increased by 4.7 percent.

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Quality and Safety

Hospitals face the challenge of efficiently delivering quality care as payment reform shifts to value-based healthcare delivery. GetWellNetwork activates patients to better manage their condition and stay safe in the hospital. The resulting quality and safety improvements position hospitals to thrive under pay for performance.

49.4% decrease in heart failure readmission rate

The Heart Failure Pathway consists of four phases. Each phase contains multiple steps to be completed throughout the day. Patients progress at their own pace with the option of revisiting any part of the Pathway. Patient comprehension is measured throughout each phase. - See more at: http://getwellnetwork.com/solutions/patient-pathways/heart-failure#sthash.ai4UAuHA.dpuf

The Heart Failure Pathway consists of four phases. Each phase contains multiple steps to be completed throughout the day. Patients progress at their own pace with the option of revisiting any part of the Pathway. Patient comprehension is measured throughout each phase. The Heart Failure Pathway has helped Florida Hospital Celebration Health decrease their 30-day readmission rate from 16.47% to 8.33%.

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66.7% decrease in falls with injury rate

The GetWellNetwork Fall Prevention Pathway increases patient awareness of their risk for falling in the hospital and teaches the patient how to play an active role in mitigating that risk. Chandler Regional Medical Center identified falls prevention as a top safety initiative and implemented the GetWellNetwork Fall Prevention Pathway, achieving a 66.7 percent reduction in their fall rate (falls with injury per 1,000 patient days).

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32.1% reduction in fall rate (falls per 1,000 patient days)

The GetWellNetwork Fall Prevention Pathway increases patient awareness of their risk for falling in the hospital and teaches them how to play an active role in mitigating that risk. Village Hospital at Pelham identified falls prevention as a top safety initiative and implemented the GetWellNetwork Fall Prevention Pathway, achieving a 32.1 percent reduction in their fall rate (falls per 1,000 patient days).

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Finance and Operations

Improving operational efficiency, avoiding costs and generating additional revenue is crucial for hospitals to support the growing demand for healthcare in their community. The GetWellNetwork solution provides a variety of opportunities to streamline care tasks for improved efficiency and increased revenue.

 

5.8% reduction in average length of stay

Using the GetWellNetwork Discharge Planning Solution, Sharp Memorial Hospital increased patient awareness and engagement in the discharge process from the beginning of their stay in an effort to improve patient satisfaction and decrease their average length of stay (ALOS).  This patient-centered process armed hospital staff with the information necessary to guide patients through this multi-faceted process and prepare them for a timely discharge.  The results were twofold; patient satisfaction scores increased by 7.0% and ALOS decreased by 5.8%.

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58.3% increase in compliance with target time for patient discharge

Using the GetWellNetwork Discharge Planning Solution, Winchester Medical Center increased patient awareness and engagement in the discharge process from the beginning of their stay in an effort to increase compliance with their target time for patient discharge.  This patient-centered process armed hospital staff with the information necessary to guide patients through this multi-faceted process and prepare them for a timely discharge.  To date, Winchester Medical Center has increased compliance with their target time for discharge (12 PM) by 58.3%.

 
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$2.5 million annual increase in incremental net revenue through pharmacy referrals

GetWellNetwork has emerged as a powerful channel for pharmacy promotion, staff engagement and medication teaching. Medical University of South Carolina is using promotional tools on GetWellNetwork to capture discharge prescriptions filled by their retail pharmacy and increasing their annual incremental revenue by $2.5 million (net revenue generated directly by prescriptions captured through GetWellNetwork).

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$42,000 annual increase in incremental net revenue through hospital services

GetWellNetwork has emerged as a powerful channel for promoting hospital service lines, including pharmacy, mammography, retail services, etc. Huron Valley-Sinai Hospital is using promotional tools on GetWellNetwork to capture revenue through all of these service lines and increasing their annual revenue by $42,000 (net revenue generated directly by GetWellNetwork cross referrals).

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