Patient Satisfaction
Patient satisfaction, often measured by HCAHPS performance, reflect the patient's hospital experience impacting their loyalty and the financial performance of the hospital. GetWellNetwork addresses patient satisfaction during the patient’s stay by enhancing communication and workflow – allowing for rapid response time and immediate service recovery.
   7.2% increase in top box score of HCAHPS category roll-upIn an effort to improve patient satisfaction with medication teaching, Parker Adventist Hospital (PAH) implemented the Medication Teaching Pathway. This GetWellNetwork product feature informs patients of what medications they are receiving while in the hospital and invites them to view education to learn more about these medications that have been prescribed to them. By consistently educating patients and providing additional avenues of communication for patients to request more information about their medications, through the Instant Response functionality, HCAHPS top box scores in this category have increased by 7.2% at PAH. Contact Us |
   24.2% increase in top box score of HCAHPS 4Using the GetWellNetwork service request tools that enable patients to communicate directly with the appropriate person(s), St. Mary’s Hospital has drastically increased patient satisfaction with staff responsiveness. Specifically, by customizing the GetWellNetwork Instant Response Menu and integrating the appropriate staff notifications for patient follow-up, St. Mary’s has created a culture of service excellence, whereby patients feel as though they receive help from staff in a timely fashion. HCAHPS top box scores in this category have increased by 24.2% since implementing these features at system go live. Contact Us |
   10.3% increase in top box score of HCAHPS 13As a leading healthcare facility in Virginia, Winchester Medical Center realizes that when patients are in pain, every aching moment counts. It’s for this reason the hospital sought to improve the efficiency of their pain management workflow. In addition to being recognized by the Joint Commission, the new workflow yielded a 10.3% increase in the occurrence of pain assessment documentation and improved efficiency by eliminating hundreds of unnecessary nurse hours. Case StudyContact Us |
   24.6% increase in top box scoreEmploying the GetWellNetwork communication tools that empower patients to provide feedback on their level of satisfaction with the care they are receiving, Banner Health Cardon Children’s Medical Center has seen a dramatic increase in patient satisfaction with physician communication. By surveying parents and caregivers through GetWellNetwork, the hospital is able to provide immediate service recovery when patients and families express concern. Top box scores in this category have increased by 24.6%. Contact Us |
   45.6% increase in top box score of HCAHPS 9Leveraging GetWellNetwork to facilitate feedback from patients on satisfaction with their care experience, Medical Center of the Rockies (MCR) has radically improved patient satisfaction with environment of care, specifically in the area of ‘quiet at night’. By surveying patients through GetWellNetwork on noise levels around their room at night, MCR was able to identify specific units and shifts where this was an issue. Through additional staff training, providing staff with visibility to the patient feedback, HCAHPS top box scores in this category have increased by 45.6%. Contact Us |
   16.49% increase in top box scoreUsing the GetWellNetwork service tools that enable patients to provide feedback on their level of satisfaction with their hospital experience, Nemours Alfred I. DuPont Hospital for Children has significantly increased patient satisfaction with pain control. By surveying parents and caregivers through GetWellNetwork, DuPont is able to provide immediate service recovery when patients’ pain levels are not being managed to a satisfactory level. Since employing this feature and the supportive processes, top box scores in this category have increased by 16.49%. Contact Us |
Quality and Safety
Hospitals face the challenge of efficiently delivering quality care as payment reform shifts to value-based healthcare delivery. GetWellNetwork activates patients to better manage their condition and stay safe in the hospital. The resulting quality and safety improvements position hospitals to thrive under pay for performance.
   147.7% increase in compliance rate for CAC-3The GetWell Town Asthma Care Plan is a comprehensive four phase education curriculum that leverages award winning asthma education videos from KidsHealth®. Each phase educates patients on key concepts that prepare patients for managing their condition at home. Specifically, the fourth and final phase teaches families about the take-home asthma management plan and the importance of completing a plan that can be followed consistently at home, at school and with their primary care physician. The Asthma Care Plan has helped Banner Health Cardon Children’s Medical Center increased compliance with Children’s Asthma Care Measure 3 (Home Management Plan of Care Given to Patient/Caregiver) by 147.7%. Contact Us |
   35.7% reduction in falls per 1,000 patient daysThe GetWellNetwork Fall Prevention Pathway increases patient awareness of their risk for falling while in the hospital and provides education on how the patient can play an active role in mitigating that risk. Medical Center of the Rockies identified falls prevention as a top safety initiative and implemented the GetWellNetwork Fall Prevention Pathway and saw a 35.7% reduction in the rate of falls (per 1,000 patient days). Contact Us |
   59.5% reduction in pediatric asthma readmission rateThe GetWell Town Asthma Care Plan educates patients on key concepts that prepare patients for managing their condition at home. Patients and their families that complete the GetWell Town Asthma Care Plan are better able to recognize symptoms and avoid triggers, understand the medications and tools that can help maintain a healthier lifestyle, and visit the hospital less often. The Asthma Care Plan has helped Banner Health Cardon Children’s Medical Center reduce their readmission rate for asthma patients by 59.5%. Contact Us |
Finance and Operations
Improving operational efficiency, avoiding costs and generating additional revenue is crucial for hospitals to support the growing demand for healthcare in their community. The GetWellNetwork solution provides a variety of opportunities to streamline care tasks for improved efficiency and increased revenue.
   Retail pharmacy referrals have resulted in an annual gross margin of $1.6 million ($3.1 million in net revenue) across 360 bedsGetWellNetwork has emerged as a powerful channel for pharmacy promotion, staff engagement and drug education and training. After Medical University of South Carolina introduced its program for advance notification of prescription fulfillment to patients and clinicians via GetWellNetwork, a hospital retail pharmacy took just one year to increase service from 1,735 prescriptions per month, 25 of which were through the GetWellNetwork, to 2,300 prescriptions per month, 370 of which were through GetWellNetwork. Case StudyContact Us |
   14.7% reduction in average bed turnaround timeThe ‘Click to Clean’ feature, accessible through QuickCare at the bedside, makes capacity management communication, quick and easy for staff. By sending an alert upon patient discharge to the EVS department that the room is ready to be cleaned, Click to Clean facilitates efficient bed turn around procedures. Since putting the ‘Click to Clean’ functionality into service, The Indiana Heart Hospital has decreased their average bed turnaround time by 14.7%. Contact Us |
   6.1% reduction in patient wait timeWinchester Medical Center (WMC) utilized GetWellNetwork to streamline communication between nurses, transport, and the patient. WMC leveraged three technology solutions that were already in place (GetWellNetwork, McKesson EHR, and Amtelco Paging System) and designed a new way for these systems to communicate with each other to improve staff communication and workflow. This enhanced process provides better communication to the patient and caregiver about when and how they will be leaving the hospital and nursing notifications of transport activity. As a result, WMC has reduced the average wait time for transport discharges by 6.1%. Contact Us |
