Marbella is an easy-to-implement, cloud-based solution for collecting and viewing data in real time. Using any mobile device, clinicians can securely record and track organizational and clinical data to analyze staff performance, improve outcomes and increase patient satisfaction and HCAHPS scores. Marbella can operate as a stand-alone tool or fully integrate with GetWellNetwork Interactive Patient Care™ (IPC) technology, electronic health records (EHRs) or other health information technology (HIT) systems.
Marbella is patent pending.
Using Marbella, clients can benefit from:
- Anytime, anywhere access — works with any mobile device in any care setting
- Rapid set-up and delivery — cloud-based, no hardware or software required
- Seamless integration — works alone, or interfaces with existing EHR and HIT systems
- Measureable outcomes — some clients with six months or more of HCAHPS reporting data demonstrate a
36 percent average improvement in scores
Increase Stakeholder Satisfaction
Rounding is directly tied to patient satisfaction. Using Marbella on any mobile device and in any care setting, clinicians can ensure that all patients are heard and any problems are addressed prior to discharge. It can also be configured to immediately alert staff to issues, enabling prompt service recovery.
An engaged, satisfied staff also has a high impact on the patient experience. Marbella can be used to round on staff and physicians to ensure the highest levels of staff satisfaction. CNOs, nurse managers and other executive leaders can use the system to quickly and consistently record, track and analyze staff performance and fulfillment.
Drive Clinical Excellence
Marbella empowers clinical staff and nursing leaders to “hardwire” best practices into their daily auditing and rounding processes. Whatever audit is most important to a particular unit or facility — bedside hand-off, hand-washing, or CMS and JCAHO chart audits — Marbella’s data collection and reporting capabilities add speed and accuracy to everyday clinician responsibilities.
Desert Regional Medical Center in Palm Springs, Calif., a Tenet Healthcare facility, began using Marbella in June 2013 for patient rounding by hospital volunteers. Today, Desert Regional uses it to perform spine and joint surgery surveys, physician communication, ED patient experience assessment, environmental services (EVS) audits and more.
Improve Patient and Staff Safety
Ensuring patient and nursing staff safety is paramount. Consistent patient rounding has been shown to reduce incidences of patient falls, hospital-acquired conditions and unnecessary nurse call light usage. Marbella can help busy nursing staff perform important daily tasks such as safety checklists and safety rounds, MRSA screening, hand-washing audits and more.
The clinical team at Eisenhower Medical Center in Rancho Mirage, Calif., used Marbella to streamline their ED stroke logging process. By turning a nine-step data collection process into just two using Marbella, Eisenhower Medical clinicians were able to divert valuable time and resources back to where they are needed most: the patient.