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case study

Christus’ Promptu Immediate Care creates a unified digital patient check-in and registration experience

FACILITY BACKGROUND

Promptu Immediate Care, owned by Christus Health, was founded to meet the growing demand for consumer-driven health care, where digital technology helps deliver the convenience, access and experience consumers want. It ranks among the 10 largest health systems in the U.S., with 12 locations in Texas. Nine of the faith-based organization’s Texas sites provide urgent care, primary care and occupational medicine in a spa-like environment.

 

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GOALS

  1. Eliminate paper to create a patient-focused experience
  2. Minimize wait times with online pre-registration and queue management
  3. Improve operational efficiency with point-of-care digital patient registration and EMR integration
  4. Support patient outreach with email/text appointment confirmations, post-visit follow ups and surveys

 

SOLUTION & APPROACH

Nine Promptu Immediate Care locations across Texas are live with GetWell Practice™. The implementation team worked closely with Promptu on integrating with its EMR, creating forms, addressing its unique workflows and training staff. During implementation, GetWellNetwork helped Promptu adopt new, more efficient workflows that support revenue cycle management and administrative time.

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DECREASED WAIT TIMES

ENHANCED PATIENT EXPERIENCE

BOOSTED STAFF EFFICIENCY AND SATISFACTION

“We chose digital patient check-in because we wanted to be ahead of the industry. We chose GetWell Practice because it’s more than point-of-care: it’s online pre-registration, queue management, and pre- and post-visit.”

Holly Hrabik, Director of Operations & Ambulatory Services, Promptu Immediate Care

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