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case study

Mid America Physician Services sees 20% increase in front-office productivity with digital patient check-in

FACILITY BACKGROUND

Mid America Physicians Services specializes in women’s health. The independent, physician-owned practice boasts more than 30 physicians who serve over 400 patients per day from nine locations across the greater Kansas City area.

 

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CHALLENGES

  1. Inconsistent front office workflows across six locations
  2. Expensive, time-consuming paper-based registration
  3. Reliance on error-prone, manual data entry
  4. Patient frustration with long, repetitive registration process

 

SOLUTION & APPROACH

  • Five-week go-live
  • Simultaneous implementation of Greenway PrimeSuite® and GetWell Practice
  • Deployed GetWell Practice at six locations in five weeks

 

20%

INCREASE IN FRONT OFFICE PRODUCTIVITY

98%

PRE-REGISTRATION COMPLETION RATE

HIGHER PATIENT SATISFACTION

“GetWellNetwork’s appeal was its easy-to-use interface on the iPad. It was easy to get patient buy-in to use GetWell Practice. We also valued GetWellNetwork’s flexibility and willingness to work with us to customize the platform to get the end result we required.”

Toni Clark, Administrator, Women’s Health Associates

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