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Case Study

Great Plains Health elevates nurse leader rounding to improve HCAHPS

Challenge

Recognizing that patient rounds were taking too much time and leading
to patient dissatisfaction, nursing leadership at Great Plains Health began looking for a new solution to validate rounding compliance, promote real-time service recovery and create more informed conversations with patients and their family members. The hospital’s existing rounding system was limited in terms of user-friendliness, flexibility and the number of use cases it could support.

 

Solution & Approach

Great Plains Health chose to implement GetWell Rounds+ in all inpatient units. Particularly appealing was the tool’s ability to support unlimited use cases, users, reports, dashboards and alerts, facilitate direct patient feedback, and provide leadership with a fully customizable platform.

89%

Average Utilization

6%

First-Year Increase

80%

Of Nurses Use Regularly

Great Plains Health clinicians began rounding with the goal of collecting direct patient feedback at least once or twice during their stay to improve HCAHPS scores surrounding Provider Communication, Room Cleanliness, Quietness and Pain Management. Staff loaded iPads® with GetWell Rounds+ and stored them in a central location. Nurses and patient experience team members can also access the tool securely through any personal smartphone.

We bought GetWell Rounds+ to help with patient rounding. In addition to rounding, we now use it for a variety of other quality and safety data collection initiatives.”

Lorie Kelley-Norton, MSN, RN, Primary Nurse Planner CNE Program, Great Plains Health

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Facility

Great Plains Health is an independent, progressive health system serving a 23-county region of Nebraska, northern Kansas and southern South Dakota. It features a 116-bed, not-for-profit, community-owned regional medical center.