Patient Journey Mapping:
Personalizing the Patient Experience

Connect with patients and families at every point on the continuum with Precision Engagement

Explore the patient journey mapping below or click here to get the infographic PDF.

 
 
Patient Family Experience

Patient & Family
Experience

 
Clinician Experience

Clinician
Experience



Ambulatory

Practice

Digital patient check-in that maximizes practice efficiency and patient satisfaction

ONLINE SCHEDULING

ONLINE CONVENIENCE

Views current wait time and books appointment online

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EXPAND ACCESS

Maximize number of patients seen each day with digital check-in

DIGITAL CHECK-IN

EASY CHECK-IN

Completes registration within minutes using mobile device

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BOOST EFFICIENCY

Streamline data collection and increase staff productivity

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PRODUCTIVITY

6–12 minute

average savings on staff time per patient visit

PRACTICE-BRANDED PATIENT EDUCATION

LEARN WHILE WAITING

Reads MyHealth digital magazine, learns about additional services and providers

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DRIVE LOYALTY

Leverage digital magazine to inform captive audiences

Reduced wait time & convenience = Improved satisfaction

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Inpatient

Inpatient

Engaging and educating patients for an exceptional inpatient experience

PATIENT ORIENTATION

WARM WELCOME

Receives customized welcome and completes safety videos

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INCREASE SATISFACTION

Improve patient experience with integrated entertainment, education and reporting tools

Integrated entertainment, education and reporting = Exceptional inpatient experience

PATIENT EDUCATION

KNOWLEDGE IS POWER

Completes prescribed education and answers comprehension questions

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TEACH TO EMPOWER

Prescribe education and monitor progress—all documented automatically in EMR

MEAL ORDERING

COMFORTS OF HOME

Orders meals according to prescribed diet and adjusts lighting

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PRIORITIZE RESOURCES

Optimize clinical staff and connect patients with resources for non-clinical needs

PATIENT ROUNDING

VOICE IS HEARD

Feels acknowledged after providing feedback during rounding

rounds

IMPROVE ROUNDING QUALITY

Return the focus to patient and expedite rounding

Decreased documentation time = Improved data quality and higher HCAHPS scores

REQUESTS AND ALERTS

SPEEDY SERVICE

Uses "Tell us how we can help" to alert staff about a concern

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STREAMLINE SERVICE RECOVERY

Prioritize responses and triage non-clinical tasks to appropriate departments

MEDICATION AND PAIN

MEDICATION COMMUNICATION

Learns about medications, takes dose then rates pain level

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Rx & PAIN MANAGEMENT

Assign medication education, schedule pain assessment prompts and receive notification of excessive pain

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HCAHPS PERFORMANCE

51.3%

increase in top-box Communication About Medication scores

INTERACTIVE PATIENT WHITEBOARD

CARE PLAN UPDATES

Reviews their care team members, treatment plan and actionable goals on the Interactive Patient Whiteboard

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KEEP EVERYONE INFORMED

Keep patients informed and on track with their daily care plans

INTEGRATED ENTERTAINMENT

WELCOMED DISTRACTIONS

Plays online game while listening to favorite digital radio station

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ENTERTAIN

Occupy and distract with multiple entertainment options

PATIENT EXPERIENCE MONITORING

GOES HOME SATISFIED

Experiences excellent service recovery after providing real-time feedback during stay

rounds

EVALUATE PERFORMANCE

Measure care experience by floor, unit or hospital with real-time alerts, reports, trends and benchmarks

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EFFICIENCY

200 hours

saved monthly by replacing paperwork with GetWell Rounds+ digital rounding

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On The Go

Inpatient

On-the-go patient education tools that extend the reach of care

TRANSITIONS OF CARE

CONTINUITY OF CARE

Accesses post-discharge care plan with critical information and education

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SUPPORT SEAMLESS TRANSITIONS

Extend reach of care, reinforce routines and promote long-term health and wellness

Improved care plan compliance = Reduced 30-day readmission penalties

PRESCRIBABLE EDUCATION TRACKS

EMPOWERED SELF CARE

Logs into patient portal to share information with family about condition management

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FOSTER PLAN COMPLIANCE

Prescribe care plan, provide medication information and deliver chronic care management tools

PATIENT-DRIVEN HEALTH TRACKING

STAY ON TRACK

Receives automated reminders and care tips to help stay on top of care plan

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IDENTIFY PATIENTS AT RISK

Review patient progress, prioritize outreach and proactively address vital issues

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REDUCE READMISSIONS

Limit preventable hospital readmissions and minimize same-day and multi-day surgery cancellations

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Download the full infographic PDF

Fill out the form to get a PDF copy of this infographic and learn how to connect with patients and families at every point on the continuum.

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