Patient Journey Mapping:
Personalizing the Patient Experience

Connect with patients and families at every point on the continuum with Precision Engagement

Explore the patient journey mapping below or click here to get the infographic PDF.

 
 
Patient Family Experience

Patient & Family
Experience

 
Clinician Experience

Clinician
Experience



Ambulatory

Practice

Digital patient check-in that maximizes practice efficiency and patient satisfaction

ONLINE SCHEDULING

ONLINE CONVENIENCE

Views current wait time and books appointment online

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EXPAND ACCESS

Maximize number of patients seen each day with digital check-in

DIGITAL CHECK-IN

EASY CHECK-IN

Completes registration within minutes using mobile device

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BOOST EFFICIENCY

Streamline data collection and increase staff productivity

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PRODUCTIVITY

6–12 minute

average savings on staff time per patient visit

PRACTICE-BRANDED PATIENT EDUCATION

LEARN WHILE WAITING

Reads MyHealth digital magazine, learns about additional services and providers

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DRIVE LOYALTY

Leverage digital magazine to inform captive audiences

Reduced wait time & convenience = Improved satisfaction

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Inpatient

Inpatient

Engaging and educating patients for an exceptional inpatient experience

PATIENT ORIENTATION

WARM WELCOME

Receives customized welcome and completes safety videos

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INCREASE SATISFACTION

Improve patient experience with integrated entertainment, education and reporting tools

Integrated entertainment, education and reporting = Exceptional inpatient experience

PATIENT EDUCATION

KNOWLEDGE IS POWER

Completes prescribed education and answers comprehension questions

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TEACH TO EMPOWER

Prescribe education and monitor progress—all documented automatically in EMR

MEAL ORDERING

COMFORTS OF HOME

Orders meals according to prescribed diet and adjusts lighting

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PRIORITIZE RESOURCES

Optimize clinical staff and connect patients with resources for non-clinical needs

PATIENT ROUNDING

VOICE IS HEARD

Feels acknowledged after providing feedback during rounding

rounds

IMPROVE ROUNDING QUALITY

Return the focus to patient and expedite rounding

Decreased documentation time = Improved data quality and higher HCAHPS scores

REQUESTS AND ALERTS

SPEEDY SERVICE

Uses "Tell us how we can help" to alert staff about a concern

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STREAMLINE SERVICE RECOVERY

Prioritize responses and triage non-clinical tasks to appropriate departments

MEDICATION AND PAIN

MEDICATION COMMUNICATION

Learns about medications, takes dose then rates pain level

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Rx & PAIN MANAGEMENT

Assign medication education, schedule pain assessment prompts and receive notification of excessive pain

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HCAHPS PERFORMANCE

51.3%

increase in top-box Communication About Medication scores

INTERACTIVE PATIENT WHITEBOARD

CARE PLAN UPDATES

Reviews their care team members, treatment plan and actionable goals on the Interactive Patient Whiteboard

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KEEP EVERYONE INFORMED

Keep patients informed and on track with their daily care plans

INTEGRATED ENTERTAINMENT

WELCOMED DISTRACTIONS

Plays online game while listening to favorite digital radio station

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ENTERTAIN

Occupy and distract with multiple entertainment options

PATIENT EXPERIENCE MONITORING

GOES HOME SATISFIED

Experiences excellent service recovery after providing real-time feedback during stay

rounds

EVALUATE PERFORMANCE

Measure care experience by floor, unit or hospital with real-time alerts, reports, trends and benchmarks

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EFFICIENCY

200 hours

saved monthly by replacing paperwork with GetWell Rounds+ digital rounding

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On The Go

Inpatient

Virtual check-ins and digital care management across any care setting

TRANSITIONS OF CARE

AUTOMATED CHECK-INS

Receive real-time answers to questions, establishing confidence and trust

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ENGAGE ALL PATIENTS

Extend the reach of your clinicians through remote monitoring of all patients

Increase patient "likelihood to recommend" and referral volume through improved experiences and online reviews

PRESCRIBABLE EDUCATION TRACKS

EMPOWERED SELF CARE

Familiar and easy to use interface encourages patients to reach out and stay connected

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FOSTER PLAN COMPLIANCE

Team-based communications between clinicians and patients ensure easy transitions in multiple care settings

PATIENT-DRIVEN HEALTH TRACKING

GUIDED AND EMPATHETIC CONTENT

Deliver personalized content based on care plans that boosts adherence to treatment

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INTERVENE EARLY & COLLECT OUTCOMES

Real-time data identifies opportunities for early intervention and PROMs collection

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54%

reduction in complications

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45%

reduction in readmissions leads to $656 in savings per episode

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Download the full infographic PDF

Fill out the form to get a PDF copy of this infographic and learn how to connect with patients and families at every point on the continuum.

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