Maximize patient engagement with the Interactive Care Model

Developed by the O’Neil Center to take patient engagement from theory to best practice

Roadmap for delivering patient-centered care

In the world of value-based health care delivery, patient engagement is fundamental to improving performance. The Interactive Care Model™ provides a framework for empowering patients and families to become fully-engaged in the management of their health. Applicable to all care settings, the evidence-based model describes the five key patient-provider encounters that when delivered holistically, boost patient satisfaction, clinical outcomes and financial results.

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Assess capacity for engagement

Assess capacity for engagement

Measure factors influencing a person’s capacity to engage in his / her health care with the Person Engagement Index™ (PEI).

Exchange information & communicate choices

Exchange information & communicate choices

With the help of decision aids, choices are made based on a person’s values, beliefs and preferences.

Planning between the person & clinicians

Planning between the person & clinicians

Collaboratively develop a person-centered, holistic plan based on the person’s specific needs, preferences and resources.

Determine appropriate interventions

Determine appropriate interventions

Jointly-determined tools, resources, education, technology and support advance the person in his / her self-care journey.

Evaluate regularly

Evaluate regularly

Continuous evaluation of the PEI and clinical outcomes assists in further coaching the person to reach his / her ideal health.

Built to be together

GetWellNetwork solutions are built to complement each other and maximize outcomes

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Engaging and educating patients for an exceptional inpatient experience

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Solution

Validated tool for measuring a person’s capacity to engage

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Solution

Research, innovation and thought leadership that elevates patient engagement

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