Maximize patient engagement with the Interactive Care Model
Developed by the O’Neil Center to take patient engagement from theory to best practice
Roadmap for delivering patient-centered care
In the world of value-based health care delivery, patient engagement is fundamental to improving performance. The Interactive Care Model™ provides a framework for empowering patients and families to become fully-engaged in the management of their health. Applicable to all care settings, the evidence-based model describes the five key patient-provider encounters that when delivered holistically, boost patient satisfaction, clinical outcomes and financial results.
Assess capacity for engagement
Measure factors influencing a person’s capacity to engage in his / her health care with the Person Engagement Index™ (PEI).
Exchange information & communicate choices
With the help of decision aids, choices are made based on a person’s values, beliefs and preferences.
Planning between the person & clinicians
Collaboratively develop a person-centered, holistic plan based on the person’s specific needs, preferences and resources.
Determine appropriate interventions
Jointly-determined tools, resources, education, technology and support advance the person in his / her self-care journey.
Continuous evaluation of the PEI and clinical outcomes assists in further coaching the person to reach his / her ideal health.
Built to be together
GetWellNetwork solutions are built to complement each other and maximize outcomes
Engaging and educating patients for an exceptional inpatient experience
Validated tool for measuring a person’s capacity to engage
Research, innovation and thought leadership that elevates patient engagement