NEWS RELEASE: VA New Jersey first to go live with digital health technology designed for Veteran-centered care

Lyons Community Living Center adopts GetWell Resident Experience to engage senior residents and boost Veteran satisfaction

WASHINGTON, D.C. — Dec. 20, 2018 — Patients at the Veterans Affairs Community Living Center in Lyons, NJ are embracing digital health technology to take an active role in managing their health and wellness. The VA nursing home is the first in the nation to adopt the GetWell Resident Experience—a cloud-based patient engagement solution developed specifically for Veterans in long-term care settings. Created by GetWellNetwork, it offers a simple and easy-to-use interactive suite of tools and resources for navigating the Veteran health journey.

View GetWell Resident Experience fact sheet here.

VA nursing homes, referred to as community living centers (CLCs), often serve residents with more numerous and challenging medical conditions than do private sector facilities.

“CLC residents are older and may be profoundly disabled. They often feel isolated by their circumstances,” said Kriste J. Grau, RN, MSN, MBA, GetWellNetwork chief nursing officer and VP government client services.

A Veteran herself who served as a Navy nurse for 30 years, Grau says seeing the impact the technology is having in promoting active daily living amongst residents is incredibly rewarding. “It opens the world to them and really improves their quality of life,” said Grau.

A Veteran-Centered Experience

The solution includes thoughtfully designed features that take into consideration the specific needs of aging residents, such as larger type size and icons, simple navigation and menus, personalized safety education, leisure activity coordination and end-of-life care information.

Additional highlights include:

  • Patient orientation memory aids and cognitive games to help enhance quality of life and keep minds sharp and alert.
  • Prescribable workflows educate, inform and inspire Veterans while reinforcing routines.
  • Auto-triggered invites and reminders encourage social engagement.
  • Veterans can even personalize the interface for a one-of-a-kind experience that reflects their specific military designation and service story.

Earlier this week, GetWellNetwork leadership and the government client services team visited the 251-bed facility to get first-hand feedback on the solution direct from early-adopter Veterans like CLC resident Heather-Dawn Rau.

“I like that I get movies and I like to know what’s happening every day,” Rau said. “It’s improved my stay.”

She also offered suggestions for usability and functionality enhancements. The GetWellNetwork team showed Rau and others how to access health education resources, such as videos on fall prevention, infection prevention and oral care.

”We are thrilled to be here to celebrate VA New Jersey Health’s continued commitment to Veteran satisfaction and the innovative work they’re doing to advance the quality of care throughout the system,” said Michael O’Neil, GetWellNetwork founder and CEO.

About VA New Jersey Health Care System

VA New Jersey Health Care System strives to continuously improve the quality and timeliness of care that Veterans receive by placing their needs at the center of all endeavors through doing the right thing, the right way, at the right time.

The Lyons campus is a long-term care and mental health facility, including a 251-bed community living center, an 85-bed domiciliary, a 26-bed acute psychiatric unit, a 95-bed transitional residence, a 25-bed residential post-traumatic stress disorder program unit, an 18-bed psychiatric residential rehabilitation treatment program, a 10-bed residential women’s treatment unit and an extensive homeless program.

About GetWellNetwork

GetWellNetwork is the Precision Engagement health care company. Our solutions engage patients and families, empower clinicians and deliver outcomes that matter. From inpatient to outpatient, to physician practices and urgent care clinics, to patients on the go, GetWellNetwork offers the only cross-continuum platform that performs across every care setting. Learn more at or follow @GetWellNetwork on social media.

© 2018 GetWellNetwork Incorporated. All rights reserved. GetWellNetwork®, the GetWellNetwork logo, Precision Engagement™ and GetWell Veteran Resident Experience™ are either registered trademarks or trademarks of GetWellNetwork, Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners.