GetWellNetwork Client Community Reports Improved Clinical Outcomes, Patient Satisfaction and Operational Performance
Interactive Patient Care (IPC) technology helps patients and families take an active role in their health journey
Bethesda, Md., May 21, 2014 – GetWellNetwork®, Inc., the leader in Interactive Patient Care™ (IPC) solutions, today announced that members of its client community continue to advance outcomes in patient satisfaction, quality and safety, and finance and operations through patient and family engagement.
“As patient and family engagement becomes increasingly recognized as a core strategy to meet the Triple Aim, leading health care providers are seeking ways to better activate patients across all care settings,” said David Wright, chief outcomes officer for GetWellNetwork. “Integrating IPC technology into the care process helps patients manage their health status, leading to improved clinical outcomes, a better patient experience and a lower cost of care. This is what our client community continues to demonstrate.”
Florida Hospital Celebration Health, part of the Florida Hospital network and Adventist Health System, has leveraged IPC to drive significant quality, safety and performance improvements. Celebration Health reports significant and continuing increases in patient satisfaction across all HCAHPS composite areas since integrating IPC into daily practice.
Other examples of improved patient satisfaction outcomes include:
- 75.7 percent increase in pain well controlled at St. John’s Children’s Hospital, Springfield, Ill.
- 14.8 percent increase in environment of care, quiet at night, at Inova Fair Oaks Hospital, Fairfax, Va.
- 6.3 percent increase in medication teaching at Clovis Community Medical Center, Clovis, Calif.
A number of GetWellNetwork clients have reported significant advances in care quality and safety. For instance, Chandler Regional Medical Center, part of Dignity Health in Chandler, Ariz., recognized a 66.7 percent decrease in falls with injury rate from FY 2011 to FY 2013.
Other examples of improved quality and safety outcomes include:
- 49.4 percent decrease in heart failure readmission rate at Florida Hospital Celebration Health, Celebration, Fla.
- 32.1 percent decrease in falls rate at Pelham Medical Center, Greer, S.C.
“GetWellNetwork helps us engage children and families in a comprehensive educational program that prepares them to effectively manage their condition at home,” said Sandra Marken, RN, BSN, MBA, director of nursing pediatrics at Cardon Children’s Medical Center in Mesa, Ariz. “Actively engaging children and families in their asthma care plan has made a significant impact on health outcomes and our organization’s goals for reducing 30-day readmissions and lengths of stay.”
Compliance with target discharge time helps hospitals reduce average length of stay for patients and meet organizational objectives. Valley Health’s Winchester Medical Center, a 445-bed, non-profit hospital in Winchester, Va., reported a 58.3 percent increase in discharge compliance in FY 2013 over FY 2012.
Other examples of improved finance and operations outcomes include:
- 5.8 percent decrease in length of stay at Sharp Memorial Hospital, San Diego, Calif.
- $42,000 increase in revenue at DMC Huron Valley-Sinai Hospital, Commerce, Mich.
Reported outcomes current as of April 2014.