GetWellNetwork®, Inc., the Precision Engagement™ health care company, announced today that its founder and chief executive officer, Michael O’Neil, will be chairing day two of the Next Generation Patient Experience (NGPX) Conference taking place in San Diego, Nov. 28-30, 2017. NGPX brings together senior level PX executives from across the spectrum care, all of whom are tasked with overseeing their organization’s patient experience strategy.
O’Neil was invited to chair day two of NGPX because he is well-known in the industry as a thought leader who is passionate about patient and family engagement. As chair, he will moderate sessions that will tackle pressing PX challenges including how to:
- Meet the heightened expectations of today’s empowered patient
- Shift to a patient and family-centered culture
- Engage clinical and non-clinical staff in your PX strategy
- Achieve a single view of the patient
- Create patient and family advocates
In his keynote address, O’Neil will introduce the concept of Precision Engagement in health care as it relates to patient experience strategy.
What is Precision Engagement? Influenced by the fundamentals of precision medicine, where personalized medical treatment is data-driven and guided by individual variables, Precision Engagement transforms the one-size-fits-all approach of the past to a new model that accounts for the unique needs of each person. The goal is to help health care organizations deliver on the promise of population health by giving patients the opportunity to participate in their care by providing the proper “interventions” to promote that participation. GetWellNetwork has enabled this by bringing patient engagement solutions into a single, integrated platform — the Patient’s Platform™.
At the core of the Patient’s Platform is a comprehensive suite of patient experience technologies, clinician tools and success strategies proven to deliver precision engagement across the care continuum. Why is this critical?
Health care providers are more focused on patient satisfaction than ever before. A 2016 NGPX survey found that respondents plan to allocate resources in the following areas:
- 51% Digital/mobile patient support
- 50% Patient survey/voice of patient providers
- 49% Patient experience design
- 48% Patient experience training, coaching and education
- 48% Patient data and analytics software
In response to the shifts in how and where care is being delivered, over the past three years, GetWellNetwork has been building out the Patient’s Platform, launching new solutions and acquiring companies to extend patient engagement across the full spectrum of care.
About Michael O’Neil
Michael O’Neil was diagnosed with non-Hodgkin’s lymphoma at the age of 28. After four cycles of chemotherapy, he started GetWellNetwork® to help hospitals improve performance and outcomes through patient engagement.
Michael is a member of the Young Presidents’ Organization and Mindshare, a group of high-tech CEOs fostering entrepreneurship and growth throughout the nation’s capital. Michael also serves on the board of directors of The Leukemia & Lymphoma Society and The DAISY Foundation, a global organization dedicated to honoring nurses.