Privacy Policy

This privacy policy will explain how GetWellNetwork uses the personal data we collect from you when you use our website or products.

What data do we collect?

GetWellNetwork collects various types of data, on our corporate website as well as our product websites, including items such as email addresses, IP addresses, log files, and data in cookies. Further details of the data collection policy can be found on each GetWellNetwork website.

Marketing

GetWellNetwork would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop GetWellNetwork from contacting you for marketing purposes or giving your data to other third party partners.

If you no longer wish to be contacted for marketing purposes, on the marketing email you receive click on the unsubscribe link at the bottom of the email. This will remove you from all future marketing emails.

What are your data protection rights?

At GetWellNetwork, it is our mission to ensure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access - You have the right to request copies of your personal data from GetWellNetwork. We may charge you a small fee for this service.
  • The right to rectification - You have the right to request that GetWellNetwork correct any information you believe is inaccurate. You also have the right to request that GetWellNetwork complete information you believe is incomplete.
  • The right to erasure - You have the right to request that GetWellNetwork erase your personal data, under certain conditions.
  • The right to restrict processing - You have the right to request that GetWellNetwork restrict the processing of your personal data, under certain conditions.
  • The right to object to processing - You have the right to object to GetWellNetwork's processing of your personal data, under certain conditions.
  • The right to data portability - You have the right to request that GetWellNetwork transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact our Chief Information Security Officer at:

Email address:
Toll free number: 877.633.8496
Local number: 240.482.3200
Mailing address:
GetWellNetwork, Inc
Attn: Office of the Chief Information Security Officer
4th Floor
7700 Old Georgetown Rd
Bethesda, MD 20814

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our web sites, we may collect information from you automatically through cookies or similar technology. For information on the cookies we use, please visit the Cookie Policy on each of our websites.

Data transfer

GetWellNetwork shares the information it gathers from its websites with its own staff and authorized contractors, solely for the internal business purposes of administering and managing the website, as set forth above. We may also share your information with advertisers, business partners or other third parties as previously noted under Marketing.

Privacy policies of other websites

GetWellNetwork websites contain links to other websites. GetWellNetwork is not responsible for the privacy practices or the content of other websites. Clients and visitors will need to check the policy statement of these other websites to understand their policies. Clients and visitors who access a linked site may be disclosing their private information. It is the responsibility of the user to keep such information private and confidential.

Changes to our privacy policy

GetWellNetwork keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on October 20, 2020.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received—for example, encryption is used for certain information using TLS (transport layer security). Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Contact us

If you have any questions or complaints about GetWellNetwork's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact our Chief Information Security Officer at:

Email address:
Toll free number: 877.633.8496
Local number: 240.482.3200
Mailing address:
GetWellNetwork, Inc
Attn: Office of the Chief Information Security Officer
4th Floor
7700 Old Georgetown Rd
Bethesda, MD 20814

Contact the Webmaster with any other questions about GetWellNetwork or our Solutions, platforms, etc:

Email:
Toll free number: 877.633.8496
Local number: 240.482.3200
Mailing address:
GetWellNetwork, Inc
Attn: Webmaster
4th Floor
7700 Old Georgetown Rd
Bethesda, MD 20814

Data Collection Policy

This data collection policy will explain how GetWellNetwork uses the personal data we collect from you when you use our corporate website (www.getwellnetwork.com).

What data do we collect?

GetWellNetwork collects the following data:

  • Email: From its public website, GetWellNetwork will gather information you provide if you click on the “Contact Us” link and choose to send us an email or request to schedule a demo, join a webinar, download content and access gated videos/recordings. The information collected includes your Name, Job Title, Organization, Country, U.S. State, Email, and Phone Number, as well as any Comments you send us. You can also elect to subscribe to GetWellNetwork updates, which will be distributed periodically to the email address you enter.
  • Cookies: GetWellNetwork employs cookies on our corporate website to recognize you, provide access to gated content, and track site usage. Like many websites, we use first-party cookies to track visitor interactions. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Browsers do not share first-party cookies across domains. For the GetWellNetwork website, specific cookie information can be found further in our Cookie Policy.
  • IP Addresses: GetWellNetwork logs IP addresses, or the location of your computer on the Internet, for systems administration and troubleshooting purposes. We do not use IP address logs to track your session or your behavior on our site.
  • Log Files: Log data is only used in aggregate to analyze the usage of our website.

How do we collect your data?

You directly provide GetWellNetwork with most of the data we collect. We collect data and process data when you:

  • Register online for any of our products or services
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
  • Complete product data entry screens that prompt you to enter/update information
  • Use or view GetWellNetwork or product websites via your browser's cookies

GetWellNetwork may also receive your data indirectly from the following sources:

  • Google Analytics, HubSpot, Doubleclick, or other similar tools
  • Our client, your healthcare provider, may provide us information based on our product requirements and contract arrangements

How will we use your data?

GetWellNetwork collects your data for certain legitimate business interests so that we can:

  • Better understand how people interact with our website
  • Email you with special offers on other products and services we think you might like
  • Respond to your comments
  • Send you updates (if you elect to receive them)
  • Compile aggregate information on our user population to gather insights in making business decisions
  • Enhance the security of our networks and information systems
  • Debug website and address product issues
  • Provide enhanced capabilities and customized environment for each of our products

If you agree, GetWellNetwork may share your data with our partner companies so that they may offer you their products and services.

How do we store your data?

GetWellNetwork securely stores your data collected from our corporate website in a U.S. based Google Compute Cloud data center. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place physical, electronic, and managerial procedures to protect the information we collect online.

GetWellNetwork maintains personal information for the following retention periods:

Type of Information
Reason and retention period
Transaction information
  • Engagement in transactions with you, our healthcare providers, suppliers and business partners, and to process purchases of our products and services
  • Will be retained for the duration of the transaction or services period, or longer as necessary for record retention and legal compliance purposes.
GetWellNetwork account
  • Information on your account used in reference to our business relationship
  • Will be retained for as long as you maintain an active account, meaning that you have logged in to access your account within the last 36 consecutive months.
Subscription data
  • Information on newsletters, blogs, and similar that you have subscribed to
  • Will be retained for as long as you maintain an active account.
Contact information
  • Email address or phone number collected online on our sites or offline from our interactions with you at GetWellNetwork events and conferences, and used for marketing and sales activities
  • Will be retained for as long as we have an active relationship with you. We treat you as an active contact if (i) you have interacted with GetWellNetwork or updated your contact details and preferences in the past 36 months; and (ii) you have not made a deletion request.
Personal information preferences
  • Needed to retain your preferences to include opt-out
  • Will be retained for the duration of your active account.

Cookie Policy

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our web sites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

For an open source list of cookies and what they do, visit cookiepedia.co.uk.

What types of cookies do we use?

There are four categories of cookies which are employed on our website:

  • Essential - GetWellNetwork uses these cookies to carry out or facilitate the transmission of communications over the network and to provide you with navigation capabilities.
  • Performance - GetWellNetwork uses these cookies for our benefit about how you use the website and its features, to include debugging.
  • Functionality - GetWellNetwork uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Marketing - GetWellNetwork uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. GetWellNetwork sometimes shares some limited aspects of this data with third-parties for marketing purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

What cookies do we use?

Below details the cookies used for our corporate website, www.getwellnetwork.com. Product specific cookies can be found detailed within each product’s cookie policy.

Performance Cookies

We use third-party cookies to analyze how our visitors use the website and to monitor general website performance. These cookies help us to identify issues on the website, and improve the website content and functionalities to offer you a better experience. For example, we use performance cookies to know which pages are the most consulted, monitoring for potential errors, and to better understand our audiences.

Cookies

Categories and description

_gcl_au

This cookie is set by Google Analytics to understand user interaction with the website.

_ga

This cookie is set by Google Analytics. The cookie is used to calculate visitor, session, campaign data, and site usage. This cookie stores information anonymously and assigns a randomly generated number to identify unique visitors.

_gid, compass

This cookie is set by Google Analytics. The cookie is used to store anonymous information about how visitors use a website. The data collected includes the number of site visits, the source of where visitors have come from and the pages they have visited.

_gat_UA-16377807-1

This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It is a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.

DSID

This cookie is set by Google. It helps link your website activity across devices.

lt-anonymous-id, lt-pageview-id, lt-session-data

These cookies anonymously track visitor traffic information on the site.

__cfruid, csrf.app, hubspotapi, hubspotapi-csrf, hubspotapi-prefs

These cookies are set by HubSpot. They are used to understand user interaction with the website.

___hstc

This cookie is set by HubSpot and is used for tracking visitors. It contains visitor information, including the initial visit timestamp, last visit timestamp, current visit timestamp, and visitor session number.

hubspotutk

This cookie is set by HubSpot to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.

1P_JAR

This cookie is set by Google Analytics to understand user interaction with the website.

st_samesite

This cookie is set by ShareThis. It gathers information from users that use the social sharing functionality of the site.

prli_visitor

This cookie is set by Pretty Links. It stores information from affiliate links.

Marketing Cookies

We use third-party marketing cookies to monitor and evaluate the success of our marketing efforts. These cookies help us to understand where our website users come from. They monitor your interactions with our social media pages and campaigns. For example, we use them to know which of the advertisements we post is the most successful.

Cookies

Categories and description

test_cookie

This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the users' browser supports cookies.

_fbp

This cookie is set by Facebook to deliver advertisements when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.

fr

The cookie is set by Facebook to show relevant advertisements to the users, and to measure and improve the performance of the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.

c_user, datr, presence,
sb, xs

The cookie is set by Facebook to show relevant advertisements to the users, and to measure and improve the performance of the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.

bscookie, bcookie

This cookie is set by LinkedIn. This is a browser ID cookie set by Linkedin share Buttons and ad tags.

UserMatchHistory, li_oatml, li_sugr

This cookie is set by LinkedIn. The purpose of this cookie is to track visitors across multiple websites, in order to present advertisements relevant to the visitor.

li_fat_id

This cookie is set by LinkedIn. This cookie tracks member conversions for retargeting and analytics.

lidc, liap, lissc, sdsc

These cookies are set by LinkedIn. They send information to LinkedIn about whether or not you are a logged in member. They help create a more seamless experience for users visiting our website to and from LinkedIn.

IDE, ANID

These cookies are set by Google. They are used for advertising served across the web.

Functionality Cookies

We use these cookies so that we recognize you on our website and remember your previously selected preferences. For example, we use them to determine which language you prefer and which location you are in. A mix of first-party and third-party cookies are used.

Cookies
Categories and description
lang

This cookie is used to store the language preferences of a user to serve up content in their preferred language each time a user visits the website.

NID

This cookie is set by Google. It is a preferences cookie. A browser sends this cookie with requests to Google to remember your site preferences, such as preferred language.

__hssc

This cookie is set by HubSpot. The purpose of the cookie is to keep track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, view count (increments each page View in a session), and session start timestamp.

__hssrc

This cookie is set by HubSpot. Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.

__unam

This cookie is set by ShareThis. It enables users to share links via email and social networks.

How to manage cookies?

You can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.