Privacy Disclaimer

Privacy Policy

This privacy policy will explain how GetWellNetwork, Inc. (“Get Well”) uses the personal data we collect from you when you use our website or products.

What data do we collect?

Get Well collects various types of data, on our corporate website as well as our product websites, including items such as email addresses, IP addresses, log files, and data in cookies. The Get Well Navigate product may also collect phone numbers and other information you voluntarily provide via SMS text messaging and/or phone conversations with Get Well Patient Navigators. Further details of the data collection policy can be found on each Get Well website.

Marketing

Get Well would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. 

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Get Well from contacting you for marketing purposes or giving your data to other third party partners.

If you no longer wish to be contacted for marketing purposes, on the marketing email you receive click on the unsubscribe link at the bottom of the email. This will remove you from all future marketing emails.

What are your data protection rights?

At Get Well, it is our mission to ensure you are fully aware of all of your data protection rights. Pursuant to applicable state and federal law, users may be entitled to the following:

• The right to access – You have the right to request copies of your personal data from Get Well. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that Get Well correct any information you believe is inaccurate. You also have the right to request that Get Well complete information you believe is incomplete.
• The right to erasure – You have the right to request that Get Well erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Get Well restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to Get Well’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Get Well transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact our Chief Information Security Officer at:

Email address: ciso@GetWellNetwork.com
Toll free number: 877.633.8496
Local number: 240.482.3200

Mailing address:
GetWellNetwork, Inc
Attn: Office of the Chief Information Security Officer
4th Floor
7700 Old Georgetown Rd
Bethesda, MD 20814

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our web sites, we may collect information from you automatically through cookies or similar technology. For information on the cookies we use, please visit the Cookie Policy on each of our websites.

Data transfer

Get Well shares the information it gathers from its websites with its own staff and authorized contractors, solely for the internal business purposes of administering and managing the website, as set forth above. We may also share your information with advertisers, business partners or other third parties as previously noted under Marketing. For the avoidance of doubt, no patient user mobile information will be shared with third parties or affiliates for marketing and/or promotional purposes. Any data shared with third parties specifically exclude text messaging originator opt-in and consent, which will not be shared with any third parties.

Privacy policies of other websites

Get Well websites contain links to other websites. Get Well is not responsible for the privacy practices or the content of other websites. Clients and visitors will need to check the policy statement of these other websites to understand their policies. Clients and visitors who access a linked site may be disclosing their private information. It is the responsibility of the user to keep such information private and confidential.

Changes to our privacy policy

Get Well keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on January 24, 2023.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received—for example, encryption is used for certain information using TLS (transport layer security). Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

How to contact us

If you have any questions or complaints about Get Well’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact our Chief Information Security Officer at:

Email address: ciso@GetWellNetwork.com
Toll free number: 877.633.8496
Local number: 240.482.3200

Mailing address:
GetWellNetwork, Inc
Attn: Office of the Chief Information Security Officer
4th Floor
7700 Old Georgetown Rd
Bethesda, MD 20814

Contact the Webmaster with any other questions about Get Well or our Solutions, platforms, etc:

Email: info@GetWellNetwork.com
Toll free number: 877.633.8496
Local number: 240.482.3200

Mailing address:
GetWellNetwork, Inc
Attn: Webmaster
4th Floor
7700 Old Georgetown Rd
Bethesda, MD 20814

Data Collection Policy

This data collection policy will explain how GetWellNetwork, Inc. (“Get Well”) uses the personal data we collect from you when you use our corporate website (www.getwellnetwork.com).

What data do we collect?

Get Well collects the following data:

• Email: From its public website, Get Well will gather information you provide if you click on the “Contact Us” link and choose to send us an email or request to schedule a demo, join a webinar, download content and access gated videos/recordings. The information collected includes your Name, Job Title, Organization, Country, U.S. State, Email, and Phone Number, as well as any Comments you send us. You can also elect to subscribe to Get Well updates, which will be distributed periodically to the email address you enter.
• Cookies: Get Well employs cookies on our corporate website to recognize you, provide access to gated content, and track site usage. Like many websites, we use first-party cookies to track visitor interactions. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Browsers do not share first-party cookies across domains. For the Get Well website, specific cookie information can be found further in our Cookie Policy.
• IP Addresses: Get Well logs IP addresses, or the location of your computer on the Internet, for systems administration and troubleshooting purposes. We do not use IP address logs to track your session or your behavior on our site.
• Log Files: Log data is only used in aggregate to analyze the usage of our website.

How do we collect your data?

You directly provide Get Well with most of the data we collect. We collect data and process data when you:

• Register online for any of our products or services
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
• Complete product data entry screens that prompt you to enter/update information
• Use or view Get Well or product websites via your browser’s cookies

Get Well may also receive your data indirectly from the following sources:

• Google Analytics, Pardot, or other similar tools
• Our client, your healthcare provider, may provide us information based on our product requirements and contract arrangements

How will we use your data?

Get Well collects your data for certain legitimate business interests so that we can:

• Better understand how people interact with our website
• Email you with special offers on other products and services we think you might like
• Respond to your comments
• Send you updates (if you elect to receive them)
• Compile aggregate information on our user population to gather insights in making business decisions
• Enhance the security of our networks and information systems
• Debug website and address product issues
• Provide enhanced capabilities and customized environment for each of our products

If you agree, Get Well may share your data with our partner companies so that they may offer you their products and services.

How do we store your data?

Get Well securely stores your data collected from our corporate website in a U.S. based Google Compute Cloud data center. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place physical, electronic, and managerial procedures to protect the information we collect online.

Get Well maintains personal information for the following retention periods:

Type of Information

Transaction information

• Engagement in transactions with you, our healthcare providers, suppliers and business partners, and to process purchases of our products and services
• Will be retained for the duration of the transaction or services period, or longer as necessary for record retention and legal compliance purposes.

Get Well account

• Information on your account used in reference to our business relationship
• Will be retained for as long as you maintain an active account, meaning that you have logged in to access your account within the last 36 consecutive months.

Subscription data

• Information on newsletters, blogs, and similar that you have subscribed to
• Will be retained for as long as you maintain an active account.

Contact information

• Email address or phone number collected online on our sites or offline from our interactions with you at Get Well events and conferences, and used for marketing and sales activities
• Will be retained for as long as we have an active relationship with you. We treat you as an active contact if (i) you have interacted with Get Well or updated your contact details and preferences in the past 36 months; and (ii) you have not made a deletion request.

Personal information preferences

• Needed to retain your preferences to include opt-out
• Will be retained for the duration of your active account.

Cookie Policy

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our web sites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

For an open source list of cookies and what they do, visit cookiepedia.co.uk.

What types of cookies do we use?

There are four categories of cookies which are employed on our website:

• Essential – Get Well uses these cookies to carry out or facilitate the transmission of communications over the network and to provide you with navigation capabilities.
• Performance – Get Well uses these cookies for our benefit about how you use the website and its features, to include debugging.
• Functionality – Get Well uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Marketing – Get Well uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Get Well sometimes shares some limited aspects of this data with third-parties for marketing purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

What cookies do we use?

Below details the cookies used for our corporate website, www.getwellnetwork.com. Product specific cookies can be found detailed within each product’s cookie policy.

Performance Cookies

We use third-party cookies to analyze how our visitors use the website and to monitor general website performance. These cookies help us to identify issues on the website, and improve the website content and functionalities to offer you a better experience. For example, we use performance cookies to know which pages are the most consulted, monitoring for potential errors, and to better understand our audiences.

Marketing Cookies

We use third-party marketing cookies to monitor and evaluate the success of our marketing efforts. These cookies help us to understand where our website users come from. They monitor your interactions with our social media pages and campaigns. For example, we use them to know which of the advertisements we post is the most successful.

Functionality Cookies

We use these cookies so that we recognize you on our website and remember your previously selected preferences. For example, we use them to determine which language you prefer and which location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies?

You can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.