What do Patients Want Out of Patient Engagement Apps?

Female care giver and older female patient

For many patients, even routine medical procedures can be an anxiety-ridden experience. As most don’t have a medical background, just going into the doctor’s office for something other than an annual physical exam can be intimidating. We all want to be reassured when undergoing something that scares us. Automated daily communication takes the status quo…

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Cultivating Patient Loyalty through Daily Engagement

Male doctor treating a male patient

Building strong patient loyalty is a top concern among administrators as they seek to increase market share and remain competitive. As patients increasingly take control of their healthcare journey, researching providers and care options, providers need to build deep relationships with patients to become their trusted partners.

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Using Patient Engagement Measures to Drive Value-Based Care Success

As the market continues to shift to value-based and patient-centered models of care, improving patient experience has never been more important for hospitals. Two common patient engagement measures are the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and patient-reported outcome measures (PROMs). These measures are growing increasingly important to ensure the patient voice…

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Advancing Toward a Hospital Discharge Quality Guarantee

Doctor touching patient's hand

When a patient is discharged from the hospital, he or she has every reasonable expectation that a potentially avoidable readmission won’t happen. However, by some estimates, nearly 20% of Medicare patients are readmitted within 30 days, and nearly 34% within 90 days, leading to more than $17 billion in potentially avoidable costs.1

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Executive Compensation and Population Health

Executive bonuses for health system CEOs have long been linked to financial targets, such as net income, profit, operating margins and cash flow. More recently, as value-based payment methodologies reward good outcomes, forward-thinking health systems are beginning to tie executive compensation to quality and population health efforts.

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Why Value-Based Care Is Here to Stay

While policy makers in Washington continue to debate healthcare payment reform and fight over which components of the Affordable Care Act they will fund and implement, health system and hospital administrators across the country are doing their best to run a stable business against this backdrop of uncertainty, and move forward with initiatives designed to…

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