Implementing an Interactive Patient Care (IPC) delivery model requires clear outcomes priorities, organizational readiness and broad-based staff adoption that is backed by strong leadership support. Hospitals will benefit by starting their IPC journey by defining what IPC means to the organization, how it will be felt and measured by patients and staff, and how it will be effectively incorporated into their daily work. To do that, we undertake a process that actively engages nursing staff and leadership upfront in the definition and design of IPC practice standards and then apply the GetWellNetwork tools and resources to support and help carry out those practice standards.

The process begins with a vision for IPC established by each hospital’s senior leadership team and the definition of key outcome priorities (e.g. performance improvement) to guide the focus for IPC at the hospital. Once the vision and outcome targets are established and adopted, we work with a multidisciplinary group of caregivers to evaluate and then redesign core nursing practices in an effort to realize the IPC vision established for the organization. We then apply the technology and tools to help support that newly defined practice standard.

Performance improvement targets are used to inform which clinical and patient care practice areas to focus on. GetWellNetwork’s experience IPC team works with the a hospital’s workgroup (to be identified by the executive team) to define current practices, understand the capabilities and resources available to them through GetWellNetwork, establish a desired practice model for each outcome priority focus area, and then design/define the practice standard.

GetWellNetwork functionality, pathways, interfaces and content needed to match the practice standard are then defined to drive the outcomes sought by the organization. This is a 90-day “Nursing Practice Redesign Process”. The process will provide direction for the design, development, configuration and use of the GetWellNetwork System.