Services
GetWellNetwork® is proud of its reputation for providing the best client
service in the industry. As your partner, we are here to ensure your success.
In addition to our innovative PatientLife:)System™
and robust hardware offering, we have a number of valuable service offerings that
are solely focused on helping you maximize our solution in your environment.
Collaborative Service Model
We offer a comprehensive service offering that includes a full Account
Team led by an Account Principal. This individual is skilled at matching
your objectives with a customized account plan, annual return on investment
analysis, Patient Pathway™
deployment, onsite training, and promotional planning. The team also includes
an account manager and field technician who are available to address many
of your day-to-day needs. In addition, we can provide an on-site technical
manager, should you require, to maintain the hardware components of the
system. We also offer 24 x 7 telephone technical support to assist your
patients and nurses with any questions they may have regarding the system.
Content Services
Another part of our role is helping you develop a valuable content library
including patient education materials (video, Web-based and text). We
will digitize, host and build menus for most custom content provided by
your organization. We also have relationships with many third-party content
providers and will assist in the procurement of content licenses. Learn
more about our preferred content partners.
Integration Services
GetWellNetwork provides several levels
of Integration Services in order to offer a high degree of personalization and
customization of the patient experience. The deeper the integration between the
PatientLife:)System and your existing hospital information systems, the more valuable
the solution becomes to your hospital – assisting the documentation required
in patient care, improving information dissemination and patient education, allowing
for real-time reporting of metrics, increasing patient satisfaction scores, reducing
errors using real time notification – to name a few. |
